Permanent ban for nothing. 100%

I got a ban for nothing. Reason: Cheats. There are no cheats. I wrote in January and April in those. support, to which they replied that they can not help, and if I write to them again, they will ignore the barter. What kind of support is it? I'm sorry that I played this game for 8 years, and eventually got a ban for nothing. I was not given any evidence, and no normal answers. I wanted to contact support directly. Call by phone number, or go online chat. But they did not do anything. I'm sorry for so much time spent in this game and money. My nickname in the game - St.WhiteLion . I ask you to remove me the ban that was given to me by mistake, or contact me if you need to provide any identity documents. I just do not know, I'm very upset. I hope there are normal employees who will understand and help. I did not believe before, when people said that they were banned for nothing. Now, when myself is in such a situation, I believe. I'm shocked.