I had my VPN connected and forgot to disconnect before I used the game

Hello,

I recently got a permanent account ban because I used the game while connected a VPN. I, however, did not intend to do so. I usually use the VPN while watching Netflix to switch between different libraries. This time though, after I was done watching Netflix I forgot to disconnect from the VPN and opened the game and that's when I got the ban. I contacted support to tell them about my stupid mistake but all they told me was that I violated their terms.

I already know I did, I just didn't intend to. I simply forgot I was still connected to the VPN. I put a lot of effort (and money) on my account and would really hate to lose it because of a stupid mistake like this. So is there any chance I get my account back or should I just lose everything for one human error?

Thanks

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