Support ticket went unanswered for over 2 months

Is the support center for this game working? I have an account which has been locked for chargeback since January of this year.
I'm not complaining about the fact that it was locked for chargeback, that was my fault. But what I am upset about is the ignore i've been received from whomever handling my ticket. I've made multiple tickets to pay for the chargeback and was met with silence or ticket closed or when I made inquiry about my situation, their only response was ticket has already been submitted??
What kind of backward communication channel you guys got here? In short I just want the issue to be resolve, if only they actually look at the ticket.. I can't even post on the forum with that account since they don't allow it.

EDIT: If any GM bother to read this message, please check for my ticket #NAL-521-10914,

[GM]Kanadian

Sorry to hear you've had a rough time with paying back the chargeback. I'll look into this ticket and forward the information you've put here regarding it to the appropriate team. Please make sure you are constantly checking your tickets though, as looking over your history here it appears that in the past when you have been responded to, you let it sit there long enough that the system closed it due to what appears to be an -impressive- period of inactivity.

Best of luck with this moving forward.

congaconbmt

The issue has been resolved. Appreciate your assistance.