Account suspended via Chargeback but i already closed the dispute

I already made a ticket about this #411307

Backstory: This was YEARS ago, i recently wanted to play this game once again but still my account is suspended.

During christmas, my mother let me purchase points with her paypal, she then didn't recognize the transaction later on and opened a dispute for them. Once my account was suspended, and i found out i told her to close her and explained to her what it was. She did close them & z8 kept the money, but why is my account still suspended?