coupons away without a exchange?

Hey, i got a problem with the coupons ingame i got 51 and thougt all is ok...
Than my crossfire have a error message ok.... its normal....
After relogging i would look at my coupons and i only got 1??? oOoOoO
pls say me HOW can 50 coupons get lost without a exchange its a very bad bug i think and
i would get it back lol cause i pay for these coupons !!!!
I try the support too but no1 answering its a very bad action from z8games. And i am worry about this. U must think how many € or $ 50 coupons are???? very much <.< and than all lost without a exchange. unhappy -.-

z8games give a statement NOW

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