Z8 Points "Rewarded" by Gambit

So here's the story:
I did a survey worth about 2000 ZP points and it didn't give me any ZP so I contacted customer service. Over the time span of about over a week or so I just checked my messages and it said that I just been awarded 2000 ZP. So then I went to check my account to see, but it was the same amount as before. Now I can't message them back about my problem cause they closed the thread as "Completed" and the message back button isn't there anymore. What do I do now? T-T

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