It takes to much time for an answer to a support ticket!

Alexinho308

Hello,

i have the problem, that i must talk with Z8 because of important things.
But till the answer comes i can ever wait 5-7 Days.
And i can't communicate with Z8 when they take so much time
for an simple answer.
And i've got another problem with the customer service.
Im from Germany and i dont know which number i must press to
talk with a Crossfire-Support-Man/Woman.
So what must i press?
And has any GM,CM,MOD Skype?
I need help.Its very important.

Thank you.

kwevli

You do realize that you are not the only person that uses support ticket right?

XKrzYX

Alexinho308 wrote: »

Hello,

i have the problem, that i must talk with Z8 because of important things.
But till the answer comes i can ever wait 5-7 Days.
And i can't communicate with Z8 when they take so much time
for an simple answer.
And i've got another problem with the customer service.
Im from Germany and i dont know which number i must press to
talk with a Crossfire-Support-Man/Woman.
So what must i press?
And has any GM,CM,MOD Skype?
I need help.Its very important.

Thank you.

you do realise you cant directly talk to them right ? they are busy people and their still working problems from the very beginning of the game up to the present issues plus the community has many more problems than just 1 you cant be greedy my best words just wait your turn and they will contact u upon the finding of your support ticket.

patience is the virtue btw they wont talk directly to players on skype or anything while in the office its against their regulations nor will they be likely to reach you out of the office

but browse some technical support forums im sure you will find wat your looking for z8 provides a wide variety of forum sections with lots of helpful information !

SharpKnife

Just be patient and they will get back to you when they can I suppose.

Merkin22

yea i agree they are to slow with support they need to have a priority level or something. like some that put money and something goes wrong and no zp should be first on list. they would solve there problems faster if they didnt replay once every few days on a ticket that needs more than that. and if they could get there information straight like when you give them one transaction id that you didnt receive zp for and they come back saying you recieved it but its a different id number.

XKrzYX

well they work things the way that they do , and they seem to work quite effectively for everyone in the community their busy men and they cant do everything their not superman but eventually they will have everything up to speed when they get rid of all the QQ'ers needs that are bogging up the support ticket box

Merkin22

XKrzYX wrote: »

well they work things the way that they do , and they seem to work quite effectively for everyone in the community their busy men and they cant do everything their not superman but eventually they will have everything up to speed when they get rid of all the QQ'ers needs that are bogging up the support ticket box

this is why they need a priority level for the tickets to help them choice the more important ones first. and it doesnt matter how busy you are if someone puts money into the game and doesnt receive the product you should be right on that asap

Goddish

http://www.canada-city.ca/holidays.php + Weekends
See you in 4 days.

7Times

Goddish is canadian! WHAT NOW!?

Alexinho308

@[MOD]Goddish: You say you've got holidays or week-end.
So why are you permanent on? Then you can answer to support tickets when you are online or not.Whats the problem to answer to it when you're online.

Delacos

Alexinho308 wrote: »

@[MOD]Goddish: You say you've got holidays or week-end.
So why are you permanent on? Then you can answer to support tickets when you are online or not.Whats the problem to answer to it when you're online.

The mod team is seperate from the support team. We are unable to answer support tickets.

Alexinho308

Ok.Sry to all MODs.

@[MOD]Delaco: Do you know when the support team is online again?

kwevli

Alexinho308 wrote: »

Ok.Sry to all MODs.

@[MOD]Delaco: Do you know when the support team is online again?

monday
msg2short

Alexinho308

Ok.Thank you.

Than another Question (sorry when i go on your nerves):
Why MODs and GMs dont answer?
I send PMs in forum.I whispered in-Game.So often.
Just one time a MOD answered me, it was dot.
Why they don't answer?Eventually are they afk, but in such cases
i think that the MODs just don't like to answer, because the
players are in their eyes unimportant (Thats just what i think in
such cases).

Any MOD please answer to this.

kwevli

Alexinho308 wrote: »

Ok.Thank you.

Than another Question (sorry when i go on your nerves):
Why MODs and GMs dont answer?
I send PMs in forum.I whispered in-Game.So often.
Just one time a MOD answered me, it was dot.
Why they don't answer?Eventually are they afk, but in such cases
i think that the MODs just don't like to answer, because the
players are in their eyes unimportant (Thats just what i think in
such cases).

Any MOD please answer to this.

wouldnt you get annoyed if like 20ppl just randomly pmed you?
and most of the time they r afk