Item Exchange/Refund Policy Update:

[FallenAngel]

We have updated to the exchange/refund policy for items bought for our games with the following.

If you have bought in error any item or package of 30 days, 90 days, or permanent length using ZP you may contact us via a support ticket. We will be able to exchange the mistaken item for the correct one you wanted, taking into account the price differences, as long as you have reported the error within 48 hours of the incident. Refunds of the ZP will also be possible if you have bought more than one of the same item by mistake within a very short period of time. No exchange or refunds for items or packages of less than 30 days or after the 48 hour time period will be accepted and all sales would be considered final for those items.

This rule also applies to coupon exchange items from Cross Fire’s Black Market section for when users have experienced an error and gotten the incorrect item. After the report has been submitted and checked the item would then be refunded for all coupons used back to the account. No refund for coupon items after the 48 hour time period will be accepted and no exchange requests are possible.

This new policy will only be able to be used once per account. Any other requests would be not possible unless a GM determines that the user was not at fault for the error.