Lost ID /Password

Bkrazy

Why is it when I hear of or I have a problem with a password the lost Id/Password email is never recieved? I have been trying to get an email to change my password for two hours. Guess thats what I get for letting my kids play on my account. Someone please help me. I have pm 2 GMs, requested password email 10 times, and now this post.

dreamingc

i think you have some money in your account,ha

The_Hale

uhm... there must be an issue with your email recieving your password...
check your junk/spam folder and you may have to wait for a while to hear back from the GM's
GL M8
Sober

iiTzAngel

If you are not recieving the e-mail, either your options in your e-mail program are disallowing the e-mail, or your doing something wrong.

Wait for a reply on the support ticket.


Aswell, you are responsible for your own account - Z8Games is not.

Bkrazy

My email does not block Z8 because I recieve the newsletters.

MikeDaSpike

u can PM FallenAngel as he's the admin

Saidin

FYI if you tried to change your email, and then didn't know your security question it could create problems when trying to then request your password.

Account security is the users problem, however we try to offer as much security as possible.

When you create an account you should be keeping the information to yourself.

No one (including family members) should ever know your LoginID or security answer. Even Z8Games staff only need your In Game Name to look up information so technically we don't eve need to ask for that information.

This stuff is kept secure for your own protection. So that you don't lose your account and that at any point you can prove the account is yours so that when issues like this come up it can be a simple process to fix.