Ukash help!

Hi Everyone, on 16.feb.2010 i bought 10k Zp By Ukash But i haven't got My ZP till now!
i have submited a support Ticket and they said Contact Ukash Costumer Server so i did and they said its succes but i havent got any ZP till now all i have is 70Zp from the last time i bought ZP.
I realy want my ZP
here's the Image:
25qx4zl.jpg

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