Banned???

Long story, short --> my friend was perm banned, who was playing this game for 8 years, for "violation rule :hacking/using malicious or game altering software". He plays Crossfire with Team Speak 3 open in the background. He was playing Ranked match the night before he got banned. I know him for 3-4 years and I'm 100% sure he doesn't hack since I play with him. So my question is how is he banned? Why can't the support team provide him the replay or proof of him hacking? Instead they keep replying to the same answer over and over again......

Ban the legit players and let the hackers roam free....Crossfire in 2018

Before you guys tell me, why doesn't he make a post? Well obviously he is ****ed right now and probably is done with this game.

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