CF Support

BarkingDOG

Hello guys,


how is the support tickets working for you guys ? do they solve your problems ? or just say something like we will investigate and close straight away thread ?

I've been in a long session sending tickets and no result at all, very disappointing customer service ... and i wanted to know if it's just with me or someone else having the same problem.

fl0rians

yes...
either they ignore us or they take more than a century to complete.

BlaCkeNeD7

Sometimes when I need an answer and the support sends something vague or even irrelevant to what I've asked I become a bit aggressive.
I'm not insulting them in any way, I just firmly point out that they haven't answered my question and it usually works. I don't get an automated answer and it's usually helpful/reassuring.

spot1

BarkingDOG wrote: »

Hello guys,


how is the support tickets working for you guys ? do they solve your problems ? or just say something like we will investigate and close straight away thread ?

I've been in a long session sending tickets and no result at all, very disappointing customer service ... and i wanted to know if it's just with me or someone else having the same problem.

I sent someone $ 100 and I was helped immediately.
So it's a question of money.

A]Monteiro

Anytime you have something relative with money they help, if not dont have hopes.

BarkingDOG

i got a lot of automated answers... but it shouldn't be like that, whether you spend the money or not... in germany they say " customer is king" and it's totally true, without them they will not survive and they need to restructure from the ground all the way they process tickets and answer them

13JDog

Barking Dog

You are absolutely correct.

The Customer Is King....

But Z8 have so many kids...SORRY Customers spending money on this game they are too busy taking the cash to care.

You have the power to spend your money where you want.

Spend it wisely

olpers

I reported a hacker 25 days ago and he is still free.

skyyblu

BlaCkeNeD7 wrote: »

Sometimes when I need an answer and the support sends something vague or even irrelevant to what I've asked I become a bit aggressive.
I'm not insulting them in any way, I just firmly point out that they haven't answered my question and it usually works. I don't get an automated answer and it's usually helpful/reassuring.

How do you reply back if they close the ticket?

And yes, I get automated responses and sometimes responses that don't really seem related to the question asked. Like they didn't know English and copied and pasted any automated response...

BarkingDOG

skyyblu wrote: »

How do you reply back if they close the ticket?

And yes, I get automated responses and sometimes responses that don't really seem related to the question asked. Like they didn't know English and copied and pasted any automated response...

language is not a problem here, I think they must get a lot of tickets so that's one way of dealing with them ... they need to prioritise... is not the best solution but it what they can do.
At the end they solved my problem, better then what I expected, so that's good!