Is there a resolution to this scenario?

I've submitted a report to CROSSFIRE SUPPORT in anticipation of them to resolve a payment resolution regarding promotional incentives. CROSSFIRE SUPPORT respond and requested that i file my report under BILLING, of which I've obliged. Upon receiving a response from BILLING, an agent from BILLING requested that i file my report to CROSSFIRE SUPPORT. The process cycles and up to present date the content was never handled and it cycles on an indefinite barrier of which department handles the issue. Would you forfeit your request regarding this matter? Is there a resolution?

Update: My previous submission under the category of CROSSFIRE SUPPORT has been altered to BILLING by support. I hope now the content will be acknowledged.