Recovery of old account after retirement 3 years .... :(

himuphimup

Salam alaikoum .. I was playing CF game but I got a problem and I quit the game for 3 years and when I came back to play .. the password is wrong ..... I also tried to reset it from the email but the email is also locked .. but ... All account data ..

Please help me

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RiceTurtle

Not sure what you mean by "I tried to reset it from the email", but it is your responsibility to remember the details of your account, not sure how you expect anyone here on the forums to help you with that.

If you have sufficient details to your account, submit a request for account recovery through Support: http://support.z8games.com/us/index.php?/Tickets/Submit "Account Administration" -> "Account Recovery".

himuphimup

I know how to retrieve the account but the email is locked because I have not opened it for a while

I have an e-mail and e-mail password but it is closed
I have account and password ..

RiceTurtle

himuphimup wrote: »

I know how to retrieve the account but the email is locked because I have not opened it for a while

I have an e-mail and e-mail password but it is closed
I have account and password ..

If I am understanding correctly, you want to change your account's current e-mail, but you cannot access the e-mail, because the e-mail is closed? In that situation, I'd try to contact the host and see about potentially recovering access to the e-mail (if you haven't already).

Otherwise, unless there is an event where players are allowed to change their information, you will not be able to change your e-mail without being able to access your current e-mail. I know it is unfortunate, but the best thing you can do is to keep your account safe (make sure your have PC protection and never give out your information to anyone).

himuphimup

I thank you very much
But can you help me ,,,, "

Please see the email.

Lynxxxx

himuphimup wrote: »

I thank you very much
But can you help me ,,,, "

Please see the email.

Unfortunately the Forum Moderators are not able to assist you. You will have to wait for a reply on your ticket, and sadly that is all you can do.