Z8Games Horrible System

CherriKann

[out of order]

Mastermann

CherriKann wrote: »

Z8Games has the worst system comparing to other Gaming companies. Let's start with the Support section. Complaints are basically thrown in their recycle bin and usually the replies from Support section is auto-message speech. Either the employees memorize what to say or a bot answers. Secondly, no maintenance patch fixed UK server lag issue till now. It has been running horribly for 3 months, and Z8 is not doing any actions toward the issue. Thirdly, Z8 took from me and couple of colleagues the honourable soldier ribbon. Speaking about myself at least, I've never shared my account and positively never broke any rules e.g cheating. Finally, What the heck is that new harassment policy? I've received 2 bans from Z8 for insulting cheaters. This is not family friendly game where people shoot each other in the face and say "Oh, thanks mate." I am calm person, but when I face more than one cheater per day, the ice melts and anger starts to shine. So, why am I banned for harassing cheaters exactly? This company needs to get its **** together.


*Go ahead and delete my thread for sharing my experience and opinion about this unfair treatment from Z8.

1: Employees use copy/paste answers to speed the ticket replies up.
2: The recent patches fixed the lag spikes we were having for 6-7 months making the game unplayable. It's now playable again at the very least, though I know a lot of people are complaining about disconnecting at the beginning of the match, but I haven't experienced that myself.
3: "I've never broken any rules" --> "I got banned for insulting" Pretty sure blatantly insulting users has been against the rules for years now.
4: "So, why am I banned for harassing..." You could have stopped there. That's exactly the reason. You're harassing people.

[GM]Kanadian

I'm not going to delete your thread. In fact I'm going to address a few things, because its unfortunate that you believe the above.

-In regards to complaints being thrown in the recycle bin, this is simply not the case. Support encourages you instead to post your suggestions and constructive criticism in the proper forums. We do have members of the development team that look at those forums, so its the best way to have your voice properly heard.
-There are no bots at support. As I've mentioned multiple times on this forum, I can stand up from my desk and see the support team.
-We are always working towards solving issues, and just because you cannot see that we have done X, Y, and Z, does not mean no actions are being taken.
-For issues with the honorable soldier ribbon being taken for 'no reason' please submit a ticket and they will help you out.
-There is no new harassment policy. The rule always has been and always will be that you don't insult others, harass others, etc. If they are cheating as you claim, send a hack report. They are viewed, and they will be banned permanently.

Hope this clears up some of the concerns you had.

IMChuck

foolish guy :D