Change e-mail

blackhart123

Hello,

Is there a way to change your e-mail if you don't have access to your used e-mail anymore?
I don't seem to need it atm, but I'd like to use my own, current e-mail to my account. Although my current e-mail might be connected to one of my other accounts also.


Thanks in advance
~ Koen

Sweppers

To change it, you need access to the old one. As when you click on "change email" in account settings, you must enter your old one then you get a email where you need to click at the link you get

blackhart123

Sweppers wrote: »

To change it, you need access to the old one. As when you click on "change email" in account settings, you must enter your old one then you get a email where you need to click at the link you get

Yeah I figured, mr Obvious.
But thing is I don't have access to it, as mentioned in my thread.
Hoped there would be a alternative...

Thanks for answering tho.

Abel95

blackhart123 wrote: »

Yeah I figured, mr Obvious.
But thing is I don't have access to it, as mentioned in my thread.
Hoped there would be a alternative...

Thanks for answering tho.

You can try to send in a Support Ticket.

Link: http://support.z8games.com/us/index.php?/Tickets/Submit

blackhart123

How long does it take for them to reply, I've send 3 different tickets now and none have been answered?
Well either that or I don't see where they would be answered. Do you get some kind of notification here on forums?
Since I don't have access to the registered e-mail... rip

blackhart123

blackhart123 wrote: »

How long does it take for them to reply, I've send 3 different tickets now and none have been answered?
Well either that or I don't see where they would be answered. Do you get some kind of notification here on forums?
Since I don't have access to the registered e-mail... rip

Just saw the answer, apparently I don't know enough account information. What do I do from here?
I'm sure I've the correct security question and answer, but it isn't enough, what now?

Jessy*_*

blackhart123 wrote: »

Just saw the answer, apparently I don't know enough account information. What do I do from here?
I'm sure I've the correct security question and answer, but it isn't enough, what now?

You have to try real hard and remember the correct information. You could also trying to guess them a few times ��

blackhart123

[MOD]Jessy*_* wrote: »

You have to try real hard and remember the correct information. You could also trying to guess them a few times ��

It was 8 years back when I created this account, well almost 8 years. Also it wasn't a serious account at first, just another one. But it is a strong main account for me now.
I don't think I can guess it. I want to recover the e-mail and one of the things I need to verify in the ticket is my e-mail? Also what are those payment transactions? I made payments via wall-e cards and paysafecards (You can't expect me to keep 8 year old wall-e cards with no money on it?).

Jessy*_*

blackhart123 wrote: »

It was 8 years back when I created this account, well almost 8 years. Also it wasn't a serious account at first, just another one. But it is a strong main account for me now.
I don't think I can guess it. I want to recover the e-mail and one of the things I need to verify in the ticket is my e-mail? Also what are those payment transactions? I made payments via wall-e cards and paysafecards (You can't expect me to keep 8 year old wall-e cards with no money on it?).

Well ofc nobody forces u to keep them for 8 years but it's good to keep the most recent ones.

blackhart123

[MOD]Jessy*_* wrote: »

Well ofc nobody forces u to keep them for 8 years but it's good to keep the most recent ones.

Well in that case I got one from 2 days ago, is that good enough?
Also might be able to get a few from 2014 if that's alright. Just threw them away 2 days ago, but might be able to get em back lol

Jessy*_*

blackhart123 wrote: »

Well in that case I got one from 2 days ago, is that good enough?

If you have a few more it would be great. Also of i ever bought zp via credit card you should be able to see it on transactions. If you have submit it as well.

blackhart123

[MOD]Jessy*_* wrote: »

If you have a few more it would be great. Also of i ever bought zp via credit card you should be able to see it on transactions. If you have submit it as well.

There's only 2 transmittions in the ticket and I never bought via another way then paysafecards.
Also it seems like a bot answered my ticket, but not sure?

Jessy*_*

blackhart123 wrote: »

There's only 2 transmittions in the ticket and I never bought via another way then paysafecards.
Also it seems like a bot answered my ticket, but not sure?

Okay well you have to use what you got. Good luck

blackhart123

[MOD]Jessy*_* wrote: »

Okay well you have to use what you got. Good luck

Thanks for your time and help, but I don't have my high hopes anymore.

Jessy*_*

blackhart123 wrote: »

Thanks for your time and help, but I don't have my high hopes anymore.

Remember you can keep trying

blackhart123

[MOD]Jessy*_* wrote: »

Remember you can keep trying

Haha not really, will try this, then I tried everything :P
Thanks again tho

oSasukeXxX

You can live chat your email provider like I did with Microsoft to get my forgotten email back even though I have full access now z8 support still won't let me change my email to my current one. I tried for a year on and off with z8 support and guess the one week with Microsoft was a waste :]

blackhart123

oSasuke*** wrote: »

You can live chat your email provider like I did with Microsoft to get my forgotten email back even though I have full access now z8 support still won't let me change my email to my current one. I tried for a year on and off with z8 support and guess the one week with Microsoft was a waste :]

Well, let's hope to never get hacked lol