At My Wits End
So today after being away from Crossfire since January I decided to hop on my CrossFire account and see what has been updated over the past few months. I load up the game and I am unable to login to my account. I tried logging into the Z8 site and still no dice. I search the CF profiles for my name and it doesn't come up.
After a few minutes I realize I still have the profile link on my twitch channel description from when I used to stream CF. So I grab the link and to my surprise the account has been stolen. My IGN is changed and they even bought ZP and VIP weapons.They even leveled it up. When I last logged in in January I was full-bird colonel, but now it is a Brigadier General. So I make an alt (this account) in an attempt to recover my account. I start to submit the ticket and I run into a few snags. First off I created the account back in 2009. At that time I was a senior in high school.
I have slept a lot and been hit in the head a few times since then which means I have forgotten everything about the account except the password and login. I know some details thanks to an exhaustive search of my main email which revealed in 2013 I switched emails since I have the email from Z8 telling me about the switch, but of course the email address I switched too in hidden and I have long since forgotten it. Honestly I never thought I would need it since I never thought I would warrant enough attention to get hacked.
So back to today I submit what information I guess is relevant and submit a ticket. I was able to fill out the transaction fields because up until Razer got into the ZP business I paid for almost everything CF related with the same paypal. I have financial records going back to 2013 with a ton of ZP purchases totaling over $1000+. Even with this explanation and a mountain of financial proof it still is not enough for them to give me back my account and I got turned down twice. No reasonable explanation or discussion just an automatic statement and my ticket deleted.
The evidence doesn't stop at financial records though. I have screenshots, videos, replays, and archived broadcasts on my twitch stream showing me playing the account. Oh and I am one of the people who submitted a selfie for the event to get the Scarlight-Black which I won along with two other friends who I convinced to enter.
I mean surely common sense would prevail in a decision just by the 100+ financial statements alone.
What more does Z8 need? I am more than willing to have the statements notarized and delivered by certified mail if it meant recovering my account.
So is Z8/Smilegate just going to let me lose my account that I put so much time and money into simply because I am human and can't remember the exact details of an account I made in high school nearly a decade ago?
Anyone want to do the math?
[Image Removed]
After a few minutes I realize I still have the profile link on my twitch channel description from when I used to stream CF. So I grab the link and to my surprise the account has been stolen. My IGN is changed and they even bought ZP and VIP weapons.They even leveled it up. When I last logged in in January I was full-bird colonel, but now it is a Brigadier General. So I make an alt (this account) in an attempt to recover my account. I start to submit the ticket and I run into a few snags. First off I created the account back in 2009. At that time I was a senior in high school.
I have slept a lot and been hit in the head a few times since then which means I have forgotten everything about the account except the password and login. I know some details thanks to an exhaustive search of my main email which revealed in 2013 I switched emails since I have the email from Z8 telling me about the switch, but of course the email address I switched too in hidden and I have long since forgotten it. Honestly I never thought I would need it since I never thought I would warrant enough attention to get hacked.
So back to today I submit what information I guess is relevant and submit a ticket. I was able to fill out the transaction fields because up until Razer got into the ZP business I paid for almost everything CF related with the same paypal. I have financial records going back to 2013 with a ton of ZP purchases totaling over $1000+. Even with this explanation and a mountain of financial proof it still is not enough for them to give me back my account and I got turned down twice. No reasonable explanation or discussion just an automatic statement and my ticket deleted.
The evidence doesn't stop at financial records though. I have screenshots, videos, replays, and archived broadcasts on my twitch stream showing me playing the account. Oh and I am one of the people who submitted a selfie for the event to get the Scarlight-Black which I won along with two other friends who I convinced to enter.
I mean surely common sense would prevail in a decision just by the 100+ financial statements alone.
What more does Z8 need? I am more than willing to have the statements notarized and delivered by certified mail if it meant recovering my account.
So is Z8/Smilegate just going to let me lose my account that I put so much time and money into simply because I am human and can't remember the exact details of an account I made in high school nearly a decade ago?
Anyone want to do the math?
[Image Removed]
Comments
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I been trying for like a year to change my email and I spent like a week with Microsoft support to retrieve the email I forgotten, but support says since I messed up on something I can't change anything mind you I have full access to the email now. But keep trying is all I can say but wouldn't get your hopes up that high regarding support.
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BostoNKinGs wrote: »If I were you I would try to dispute as many payments as you can.. You will more then likely 100% win every one and just leave and not come back.
I am trying to give Z8/Smilegate the chance to do the right thing and just give me back my account, but otherwise yes I will have take the long and difficult path of paypal disputing. I'd rather not, but I am that ****ed off and stubborn about it.. -
Without enough correct info you won't be able to recover your account. Its great that you have those transactions, they will certainly help, but imagine if someone hacked into your email and paypal. Suddenly they have your paypal info listed above, but they still aren't actually you. This is part of the security policies, and they're policies that the support team has to follow. Best of luck with recovering.
![[GM]Kanadian](https://z8games.akamaized.net/cfna/forum/customavatars/61/navatar_22385461.gif){kind=avatar}
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