Server lags external or internal problem?

Since some weeks i try to figure out what could be the reason for the huge lags / server crashing problems etc. I dont have to explain that this is extremly annoying. But there are alot of Players still playing actively.

I justed wanted to hear some opinions if these problems are made by the instability of the serverfiles or could it be caused by DDOS Attacks on these servers. I could remember times when i got dc 3-4 times in a row i got blocked for 5 or 30minutes. (Which could be Anti DDOS Strategy)

I also know that Z8Games can nothing do about this issue, because its the task of Smilegate Holdings. It seems like that Z8Games is just managing the Database(Support,Events etc.) and installing new content on their serverfiles.

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