Wut?
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I remember I had the same problem a couple months back. I had to submit a ticket, and they asked me info including everything from location to my ping, ISP, PC specs, Windows version and so on. Took them some time to fix it. Would really suck if they don't come around on weekend to fix this.
Edit: Also that mmoserverstatus page doesn't always work accurately. I've followed that site sometimes during patches, and it keep showing server down for some time even when they're up and full already.
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