Hack tool has been detected without any hacks !

hi ,
lately i got blocked by this error which is "Hack tool has been detected (1) (19:12:0:0)" as the attached picture below , after i press ok and relogin i get permanently blocked for no reason , i've contacted the support and they say that i violated the terms of service by using hacks which i didn't use ! i mention in my first ticket that i have only teamspeak/discord/skype and cs:go/gta 5 besides crossfire , i found that discord was the main reason and i delete it and clean my PC using ccleaner and it worked fine but today got the same error again.
any solutions will be appreciated , thanks for your time.
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