Attention! Annoying lag at UK 4 and not only!

Daweiqian99

Dear admins and moderators. Front end developers,database administrators, customer support administrators, IT support specialists and network engineers. Security specialists, network architects and QA specialists.Software architects, system architects and systems designers. Dear technical support engineers and technical support specialists. Dear .NET developers, programmers and testers. Dear team leaders, scrum masters, and all other known and unknown heroes involved in development of this "great", "exciting" and "unique" game.
I'm sure you give your best shoots to make this game so "wonderful" and "thrilling", but after 8 years the results are still doubtful.
We accepted the huge amount of lagers we can see like we turn over a book pages. We accepted all the glitches, bugs and permanent errors. We accepted even the large amount of hackers killing us throw walls moving with the speed of light. We even accepted the fact that no one consider the tickets we sent. But we can't accept the fact that we have to wait you few weeks before you even start to do something after the whole game lag like a game from 1998 y. So we asking you very, very politely to do something about that. I'm sure you will be able to fix this annoying issue and close it successfully at the Friday daily meeting.
Please do not push our patience.
Agh...and who we are? We are a bunch of uneducated fans of you still waiting patiently.
Cheers.

[GM]Kanadian

First off, well put. You almost nailed each position involved, and for that I'm impressed. To answer you though, lag can be from a bunch of things that can admittedly be server side, but is more often client side. In the particular case of you mentioned laggers that are an issue against you, thats likely due to location. We have a large playerbase that is, sadly, farther from the servers than optimal. They also often have sub-par connections. As for lag you yourself may be experiencing, it can range from your connection to the server (please keep in mind that your connection to other games is not relevant in this matter, as their servers may be located in different places than ours), traffic in the network you're using to connect through, your pc itself, your router, and yes its possible it can be server side traffic as well.

Some things you can try, are:
-Make sure your connection is as good as possible
-Turn off anything else that may be hogging the network (Netflix, Youtube, etc)
-Run your pc at optimal performance by turning off non-essential programs
-Play from home (internet cafes usually have lots of people on the network)

As for issues on our side, we are always working to make the experience here for you guys as fun as possible.

Daweiqian99

Well thank you for the replay. The main reason I open this thread is a lag which is not normal for me and my friends at all. We usually have ping between 19 and 31 (in very few cases 35). It's not a regular lag but a second (which is a huge delay time) or less when the game just stop/stuck. After that the players on the map are at a different locations. It's not only my problem. We face the same problem at a very same time form few different locations (UK, Germany, Romania). And that's are locations at a 100% checked and re-checked. Maybe the server on which we are is overloaded or have insufficient resources or else I don't know and can't say, but I'm sure there are few peoples who can. Please try to open some issue. Let the testers confirmed (or deny) this case and the sys. admins check it. If it's necessary we will cooperate with any data you need.
Cheers.