Some1 Help me with this.

jaisegal

Good evening.

I know this does not belong on the forums, but i dont see the help coming from the support team that i need.

The case is, i quit playing this game somewhere mid 2014.
I wanted to log onto my account, but i found out that some parts of my information have been changed.

I was filling in correct information, but not the exact account creation date- come on, i made this account in 2011 would you still know the date`?

I gave various other information to verify that i am the account owner- List of Old IGN, emails, passwords.
I even gave transaction ID's from more than a year ago, combined with the phonenumber that i was using.



Tbh, it feels like these "bots" are spitting out the same exact awnser everytime, and dont work with any other information than they are looking for.
i was really happy to see how this game changed to the good while i was gone, but now i cant enjoy it cuz my beloved account is gone.

Would really appreciate it if a Human could help me out with this instead of copy/paste awnsers.

Have a good night.
nuke-

adigagever92

Yeah I know like who's going to remember their "account creation date" or "connect to their banks" for recover a gaming account?u_u
To face with support (especially account administration) is understandable frustration
Good luck in future mate

Mastermann

They ARE humans. From what I've been told, they have faces.
They use copy/pasted messages because they most likely get hundreds of tickets a day and it's the fastest way to deal with them.

Send a ticket again if you aren't satisfied with the response, and obviously include all the details you can.