The recover pw reset wont arrived

I have a problem always when i try to recover my pw .
I dont get the email in my box ( EMAIL ) NO THE SUPPORT EMAIL IS NOT BLOCKED FROM THE EMAIL SENDER
I send a ticket but no reaction im still waiting 3 days now for the ticket answer nothing happends .

the issue is that z8games support email wont arrive to my email address

i watched to my settings in my email address for any spam or blocked addresses from other senders NOTHING no address or something is blocked

i have from my old acc the

id
Register email
the sec answer asswell
and i have many photos from my old storage like with other nicknames wich i changed long time ago too
so when i get or help me a GM to help me .. Im still watch all day in the forum for hope that a GM write something !
i send 2 tickets ! but no response sry for my bad english PLS GM ! HELP ME CREATE A NEW PW FOR ME GM PLS THAT I CAN PLAY MY OLD ACC

im very thankfull and big kisses for anyone that here read this and help me in my situation

it something from the z8games servers not with my email or something i write again the no-reply@z8games.com or support@z8games.com IS NOT BLOCKED FROM THE PROVIDER OR BLACKLIST IN MY EMAIL ADDRESS

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