Missing ep and support ignoring requests

PwnKillMan

Support has basically ignored all my tickets about the headshot event and reduced ep. I played straight and fair during the event but I still got the ep reduced. Support is giving me a copy and paste answer and just ignoring my requests. I don't know what I am supposed to do anymore... Support just ignores me and I am here without my ep. Can a mod here help me or am I supposed to just give up? 4 support tickets later I am at the start point still. This feels like it is pointless but I can't accept that I got punished for something I haven't done.

ProSalyer

it's crossfire bro , i tried with support a lot but without any help , all tickets like a robot copy and paste .
I'm hopeless and won't waste my time on support again .

[GM]Kanadian

If support has given you an answer, which I assume they have based on what you're saying, then they are not required to honor any of your 'requests', whatever those are supposed to be.