Support will not help me!

edwarts

My account was stolen. I have now written 3 tickets. But it always comes the same answer. I created the account in 2010. Of course, I do not know all the data by heart after so long. That's why I sent pictures with all the payments I made with my paypal. The following emails come back after a few days.
_____________________________

Hello,

Thank you for contacting Z8Games Support Center.

Some of the account information you provided on your support form doesn’t match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership.

Please submit a new support ticket with enough information so we can be able to better assist you.

For assistance with how to fill out the support form, please follow this link: http://support.z8games.com/index.php?/Knowledgebase/Article/View/181/33/how-do-i-submit-a-ticket-to-the-account-administration-department

We thank you for your understanding and we apologize for any inconvenience this may have caused you.

Regards,

Z8Games Support
www.z8games.com/termsandcondition.html

_____________________________

And the video in the link from the email is from 2015. The site looks completely different now! Can someone help me please please?

Greetings.
BISTER

Mastermann

If you can't supply all the information or don't remember it, then it's your own fault. The support staff cannot help if you don't have the required information.
If they let people recover accounts without all the information being correct, then there would be a lot more people stealing accounts. It's secure for a reason.

Also, make sure you're filling it all out correctly.

edwarts

I fill everything correctly. I just do not know the secret question.

NattNatt

edwarts wrote: »

I fill everything correctly. I just do not know the secret question.

Then you havent filled everything correctly.

Try and remember it, or setup a new account and don't share your new one.