How do I submit a ticket without getting every tickets closed?

KS2J

During the event, I was ensured every game was tracked, I overdid the suppression mode and mutation mode that was bugged.

https://s11.postimg.org/x7y3dg4kz/image.png

Then I was told to wait after the maintance, then it was :
The distribution for the event has been completed. Based on the logs we received from the database, you were not on the list of players that completed the requirements for this event. If you believe that you are eligible and you do have evidence that supports your claim, please submit it in a new ticket and our support staff will investigate your issue.

How could I have evidence? By recording 50 hours of gaming? I sent in 3 tickets before the event to ensure that I finished all the requirement,
No one ever look into the database for me.I clearly told them check into the database for me since my account was still bugged, they got lazy and closed every single one of my tickets.

I submitted a new ticket for investagation as I was told, and got this:
a response pertaining to your issue has already been provided to you.
Please refer to all previous responses, as a resolution or final answer has already been stated.

Are these support even reading these tickets before they copy and paste their message and close the threaad???

Abel95

If Support gives you a final answer then the ticket will most likely get closed and there is nothing further you can do have it.

KS2J

abel95 wrote: »

If Support gives you a final answer then the ticket will most likely get closed and there is nothing further you can do have it.

they didn't thtough, they ask me to send in a new ticket, then every new ticket i sent in got close.. the suppport systems gotten pretty useless

Abel95

KS2J wrote: »

they didn't thtough, they ask me to send in a new ticket, then every new ticket i sent in got close.. the suppport systems gotten pretty useless

I apologies for your issue but sadly I don't have any power to help you in this situation. The only people who can help is Support.

KS2J

support systems gotten useless with lazy staff..

JJsixology

I am having the same trouble. They just dont want to help at all. I didn't receive 50kEP from last week's event.
http://forum.z8games.com/showthread.php?320897-Is-the-tracker-wrong-again

Support staff just basically copy paste the same stuff.

KS2J

JJsixology wrote: »

I am having the same trouble. They just dont want to help at all. I didn't receive 50kEP from last week's event.
http://forum.z8games.com/showthread.php?320897-Is-the-tracker-wrong-again

Support staff just basically copy paste the same stuff.

I know right..these use to be mods actually writing back, now is just all semi auto replies with cheap online staffs. Must quicker replies than before, but is basically useless replies
Is also their faults that their system is bugged, 3emails during the event, and the lazy support people decide to not look into it DURING THE EVENT.

Instead of paying minimum wage to hire 10 lazy people with worthless replies, hire a few to do the actual dam job, this is exactly how to **** off old players..

Asking players to open a new ticket for investigation then close every dam ticket, good job.

Moe_deta

Sorry for your experience with the support staff, but posting it on the forums will not change a thing. Also please refrain from posting ss of your support page/tickets.