Account Permanently Ban???

I was astonished when I login to my account today. I swear I never use hack or any third-party tools to interrupt this game's balance. What is this ban about? Can any GM come out and talk to me about it?? I just purchased the pre-order for M4-Predator yesterday and everything was fine. Please verify your record about my gaming history, if being good at a game means hacking, than this game is not worth of contributing.

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