I got Perm Ban for nothing

Dear Z8Games,

I downloaded the game from 2 minutes after installing it i tried to join to channel after i joined it i got Disconnected
then when i tried to log in again i found that i'm perm ban , it was my first minute for me from 1 year to play Crossfire Na again
i think there is a mistake in my account
this is my first ban ever
http://crossfire.z8games.com/profile/18355079

Regards,
SharkyX.?

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