this is very sad

Mistkers

Hello guys,
i have a problem with My Account.
i was working in another city and when i came back My Account was stolen.
i try to login and it says wrong password. i have sent a ticket before and you guys said that i shared, sold or bought this account, which is not correct. i can provide All information to my account as you can see. i know that selling,trading,buying and sharing is against the rules and i agree on this but i never did any of this. Please help me with this problem,

IGetHigh96

There is nothing the forums can do to help you. If support said that your account has been shared/sold/bought then you there's nothing you can do to get it back

Mistkers

but, What is my fault I paid a lot of money in My Account It has full information No one knows is me only This is very annoying How do I can not account has been restored

[GM]Kanadian

As mentioned up above nobody here on the forums can help. Please send a ticket. If the support staff tell you you can't get it back, thats more or less that.

Abel95

Mistkers wrote: »

but, What is my fault I paid a lot of money in My Account It has full information No one knows is me only This is very annoying How do I can not account has been restored

If you want your account back, then you need to send in a support ticket. Like it's been said, nobody on the forums can help you. You need to contact support otherwise, nobody can help you nor will you get your account back.

Mistkers

-I attempted to retrieve the account in Account Administration of CrossFire Support Center what happened is that the support center staff just
-informed me that my lost account has been flagged due to sharing, trading, selling or buying, and thus will not provide me any assistance regarding

-this account. After that, I tried to send a lot of ticket to explain the issue I suffered and all of response I received is totally the same.

How do these It gets No one can help me How this game The famous and the biggest game in the whole world . No one appreciates Help me lomao. I do not believe this With me all the information My Account Can not support To understand my problem This is very sad

Thanks guys reply

Abel95

Mistkers wrote: »

-I attempted to retrieve the account in Account Administration of CrossFire Support Center what happened is that the support center staff just
-informed me that my lost account has been flagged due to sharing, trading, selling or buying, and thus will not provide me any assistance regarding

-this account. After that, I tried to send a lot of ticket to explain the issue I suffered and all of response I received is totally the same.

How do these It gets No one can help me How this game The famous and the biggest game in the whole world . No one appreciates Help me lomao. I do not believe this With me all the information My Account Can not support To understand my problem This is very sad

Thanks guys reply

Once Support has given you the final answer then there is nothing you can do about it. Support said that the account has been lost due to sharing, trading, selling or buying. If that's there final answer, then you can't get you account back. Sorry!

2631942

!ops

Hopefully one of the GM's will stumble upon this, aside from this no one here on forums can help you, Hopefully you will be able to regain your account Good luck

Mistkers

but whats the meaning of sending support ticket. I mean there is no need to have game support right? so why even bother?
I'm not saying that it is z8games' fault but their rules make it impossible to retrieve it.
Be a little helpful, But I did nothing wrong but this is not the kind of punishment that anybody can get for a little mistake.
3/4 years of playing, thousands of hours if not more which were spent are gone.
This is not fair. When you have all the evidence which proves that this is your account. why not give it back?
I mean what in earth is this? And no I cannot just forget it move on and make a new account, there is no logic in this.
I cannot accept that, you cannot just flag an account because a hacker told (fooled) you and then send an automatic response
every time the real owner tries to contact z8games. They don't even look at the evidence I'm sending. Just sending an auto reply
Are you serious?!

i hope help Gm's a problem My account

BigMB

This game is also sad

Sweppers

Mistkers wrote: »

Are you serious?!

Its very serious I say. You are not the first person doing this experience, suddenly
But however, If they dont wan't to, they wont. R.I.P another great and sexy account :mad:

I feel with you, this Planet sucks


We need a stronger protection of our accounts

Mistkers

I'm not comprehended this situation so far With me all the information and I'm not able to do anything, this is very sad

Sweppers

Till people pay for this, they wont change anything regarding their "terms".......

R.I.P man But I wouldn't touch this game anymore if that would happen to me!

Mistkers

But, I'm on hope GM's etc staff Help My a problem

Mistkers

Do you Will intervene Administrator And help me or This is impossible

Mistkers

omg How do these i Sent a ticket now And I got this response


Hello,

Thank you for contacting Z8Games Support Center.

Some of the account information you provided on your support form doesn’t match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership. When you registered your Z8Games account you chose account details like Login ID, date of birth, secret question/answer etc. for verification purpose. Those account details cannot be changed afterwards, and we cannot provide it, when you forget it. This includes the account creation date or any first information.

Please submit a new support ticket with enough information so we can be able to better assist you.

For assistance with how to fill out the support form, please follow this link: http://support.z8games.com/index.php?/Knowledgebase/Article/View/181/33/how-do-i-submit-a-ticket-to-the-account-administration-department

We thank you for your understanding and we apologize for any inconvenience this may have caused you.

Regards,

Moe_deta

Means you're not sending them the correct, current account info.

We can not help you over here.

Sorry.