Z8Games support doesn't help me

Domia

Z8Gamed support doesn't help me anymore.
My another account 11 VIP is stolen and the support didn't help me to recover my account what can i do? i have all info and all charge codes

IGetHigh96

If it's flagged then they cannot help you

Domia

can you discuss more

IGetHigh96

Domia wrote: »

can you discuss more

If your account is shared/bought/traded then Z8 will flag your account meaning they cannot assist you with account recovery if you lose your information or get hacked.

Domia

i not shared my account or sell or bought it the all information of this account is correct since i create this account from 2013

IGetHigh96

Domia wrote: »

i not shared my account or sell or bought it the all information of this account is correct since i create this account from 2013

Have you sent a support ticket asking why your account could not be recovered?

Domia

there isn't any help done from tge support at any thing

IGetHigh96

Domia wrote: »

there isn't any help done from tge support at any thing

If you sent a support ticket they will get back to you. It may take a couple of days but they will answer you.

DS365

TheShadowRo wrote: »

Recovering an lost account (supposing is not flagged for share / trade or hacking) is a long process, can take up to 30 days

But usually after you complete with correct information the recovering ticket you will get an email in first 24 hours (some times up to 48-72 hours)

Then you must daily check email - at some point support center can ask you some other information from your lost account and you have 24 hours to answer the request with correct data.

P.S. Carefully read this dedicated topic about how to fill a ticket to recover a lost account:

http://forum.z8games.com/showthread.php?289125-Account-Admin-Support-Form-EXPLAINED-UPDATED

It takes 1-2 days at most for most people stop trying to help in things you know nothing about. We have mods Pyrex & Dupree & a few others no need for broken English & incorrect information.

Domia

I think the support didn't recovery my account they replay to me that,,,,,,,It appears that your request is in regard to an account that has been permanently blocked for violating our Terms of Service. Unfortunately, we are not able to provide you with any assistance in regard to this account.

We thank you for your understanding and we apologize for any inconvenience this may have caused you.,,,,,,,,,, or this replay,,,,,,,,Thank you for contacting Z8Games Support Center.

We have reviewed the dispute you submitted in regards to this account. Unfortunately, we have come to the conclusion that your account violated our Terms of Service and Games Policies.

Please note that you are responsible for all actions taken on your account. This is our final decision, and we will not respond to any further requests regarding the same issue.

Regards, ,,,,,,,,,,,,,,,
but there isn't help do from the support to recover my account ANY HELP PLEASE

2631942

Hopefully one of the GM's will stumble upon this, aside from this no one here on forums can help you, Hopefully you will be able to regain your account Good luck

davethenew

Domia wrote: »

I think the support didn't recovery my account they replay to me that,,,,,,,It appears that your request is in regard to an account that has been permanently blocked for violating our Terms of Service. Unfortunately, we are not able to provide you with any assistance in regard to this account.

We thank you for your understanding and we apologize for any inconvenience this may have caused you.,,,,,,,,,, or this replay,,,,,,,,Thank you for contacting Z8Games Support Center.

We have reviewed the dispute you submitted in regards to this account. Unfortunately, we have come to the conclusion that your account violated our Terms of Service and Games Policies.

Please note that you are responsible for all actions taken on your account. This is our final decision, and we will not respond to any further requests regarding the same issue.

Regards, ,,,,,,,,,,,,,,,
but there isn't help do from the support to recover my account ANY HELP PLEASE

You violated the terms of use, which they specifically stated in your ticket. Meaning there's nothing you can do to get your account back.