Need Help in Special Problem. Hope GM,MOD's reply

ma7med16

Do you remember that event?

http://forum.z8games.com/showthread.php?311423-Verify-Your-Account-Limited-Time-Offer-Ends-February-15th-2016

I lost my Account while this Event and Someone Change the Security information


I Hope you Help me to Back my Account

iDupree_

Send a support ticket. Forums can't help you with account information. (http://support.z8games.com/us/index.php?/Tickets/Submit)

ma7med16

I Send About 5-7 Ticket and the Same reply
Hello,

Thank you for contacting Z8Games Support Center.

Some of the account information you provided on your support form doesn’t match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership.

Please submit a new support ticket with enough information so we can be able to better assist you.

iDupree_

The information you sent is not the same as the information you created the account with, try to remember as much info as you can. If you can't remember anything about the account, you lost it, unfortunately.

ma7med16

I Know The information When I Created My Account But After This Event SomeOne Change It and Idk What it Changed To !!!

My Account Stolen Before this Event and The thief Change the Security Information

iDupree_

I don't think you can change the info such as date of creation, questions and all that. Make sure you have those right, and then at the bottom write more information about it.

ma7med16

i Have All Information Until 1-Date of Birth
2- Question
3-Answer
Because He Changed it But i Have All thing first IGN.Yahoo.Code.Date of Creation but They always Reply That it was not Enough Information

ma7med16

I Hope Any One Help me To Back it -_-

iDupree_

You cannot change the date of creation, question or answer. The only thing you can change is Email and Password. So if you send them the info, and it's not the same as the info that it shows on their side, you lost your account pretty much.

ma7med16

Who Can i Blame For ?
I played it Form 2012
4 Year Gone in Sec

iDupree_

How exactly did you lose it? All you had to do was to verify.

ma7med16

it was Stolen -_-

ma7med16

Any Hope To Back it ?
I think i Will Leave Cf Because Event Form GM

davethenew

ma7med16 wrote: »

Any Hope To Back it ?
I think i Will Leave Cf Because Event Form GM

No one on the forums here can help you. As Dupree said you must send a support ticket and they shall assist you from there on.
http://support.z8games.com/index.php?/Tickets/Submit

ma7med16

DID you Think That i did not Send Any Ticket !
Read The Thread Form The First -_-

2631942

Hopefully one of the GM's will stumble upon this, aside from this no one here on forums can help you, Hopefully you will be able to regain your account Good luck

ma7med16

What Should i do Now ?

2631942

Its unfortunate, but don't have info , That being said, nobody can help you here. The ticket support system is there for a reason, and whatever answer you are getting there is for a reason. Explaining your situation here on the forums is not helpful to your case, or to them investigating, or to anything really. Unfortunately, the ticket system is the way to go.

Good luck

NattNatt

ma7med16 wrote: »

Who Can i Blame For ?
I played it Form 2012
4 Year Gone in Sec

You can only blame yourself. Simple as. No-one can get access to your information without your help, you either shared the account information, or you tried to get "free ZP".

Stop trying to blame other people for you mistake.