Help A Long Term Player Get His Account Back!

I have sent 4-5 support tickets to z8 and they all come back closed. My account was recently hacked (.Nervous..) and nobody at z8 is doing a damn thing! I have no idea what to do and I am really lost as I have been playing the game for 4 years now and this has never happened. Is there anyway I can talk to staff about getting the account back?

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