I got perm banned

I got permanently banned and i have no idea why. I didn't play for months. came back, patched the game, tried to login in and it said "You are permanently banned." I tried my friends account and it said the same thing.
I went to my friends house, logged into my account just fine and was able to play the game.
I made a ticket about this a few days ago and never got a response.
Can anyone help me?

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