I want attention to this issue :( :( :( :( :(
Before I start describing my problem,
I would like first to express my disappointment over the rules and fairness in the Terms and Conditions of this game.
There is a lack in the rules which some people take advantage and do whatever they want.
Let me explain myself.
I had an account but unfortunately it got stolen
I sent support ticket with all my information
(every ign in a row, date of creation, email address, security question, etc..everything that they need to link this account to me).
They replied me back a couple of days if not a week and told me that this account has been flagged for sharing, selling, trading etc..
However I haven't ever given any details of my account anywhere except on z8games support tickets.
So I sent a new ticket to z8games since the first one they closed it and told them I haven't ever shared my account
and that there must be a mistake.
To my surprise I searched on google for this response with a hope to find anything
I found on some forums topics in which the hackers-scammers (who are stealing accounts) were saying methods of flagging accounts
(sending support tickets saying that: I shared my account with my classmate,
he changed email address and he won't give it back to me and help me get it back, bla bla bla..)
so they (scammers) could keep the account which they stole and the owners would not do anything.
(here is a link of the example I'm telling you:
And this is what happened to me.
The hacker who stole my account sent a support ticket, z8 games flagged my account and so I couldn't get my account back.
This is not a proper way to assist your clients and players
Z8games must acknowledge these tricks and have solution for this.
I'm not the only one who has this issue.
I've sent like 3-4 support tickets and they send back an auto-reply,
they don't even look at my information!
What else to do? I have provided everything they need, every tiny information
but they just close the ticket.
Please respect mine and anyone else virtual property because we have spent money on our accounts.
Accounts were STOLEN from us not shared, there is a difference.
We have legal rights and you can't just ignore them
Yes we take responsibility for our accounts and so we HAVE NOT shared ANY info with anyone
however the accounts got STOLEN.
We are not responsible for malwares which attack our computers from ads and other programs.
You must know that not only our crossfire accounts were hacked but also
emails, facebook, and many other accounts.
Fortunately we DID recovered them because their policy allowed us since we were the real owners.
But in crossfire we DID NOT.
Crossfire support must be fair and respect every person by checking their ticket carefully.
We have spent thousand of hours and money in this game and therefore we respect the game
and we do not have any intention to break any rules of Terms and Conditions of this game and get banned.
Thanks in advance
I would like first to express my disappointment over the rules and fairness in the Terms and Conditions of this game.
There is a lack in the rules which some people take advantage and do whatever they want.
Let me explain myself.
I had an account but unfortunately it got stolen
I sent support ticket with all my information
(every ign in a row, date of creation, email address, security question, etc..everything that they need to link this account to me).
They replied me back a couple of days if not a week and told me that this account has been flagged for sharing, selling, trading etc..
However I haven't ever given any details of my account anywhere except on z8games support tickets.
So I sent a new ticket to z8games since the first one they closed it and told them I haven't ever shared my account
and that there must be a mistake.
To my surprise I searched on google for this response with a hope to find anything
I found on some forums topics in which the hackers-scammers (who are stealing accounts) were saying methods of flagging accounts
(sending support tickets saying that: I shared my account with my classmate,
he changed email address and he won't give it back to me and help me get it back, bla bla bla..)
so they (scammers) could keep the account which they stole and the owners would not do anything.
(here is a link of the example I'm telling you:
And this is what happened to me.
The hacker who stole my account sent a support ticket, z8 games flagged my account and so I couldn't get my account back.
This is not a proper way to assist your clients and players
Z8games must acknowledge these tricks and have solution for this.
I'm not the only one who has this issue.
I've sent like 3-4 support tickets and they send back an auto-reply,
they don't even look at my information!
What else to do? I have provided everything they need, every tiny information
but they just close the ticket.
Please respect mine and anyone else virtual property because we have spent money on our accounts.
Accounts were STOLEN from us not shared, there is a difference.
We have legal rights and you can't just ignore them
Yes we take responsibility for our accounts and so we HAVE NOT shared ANY info with anyone
however the accounts got STOLEN.
We are not responsible for malwares which attack our computers from ads and other programs.
You must know that not only our crossfire accounts were hacked but also
emails, facebook, and many other accounts.
Fortunately we DID recovered them because their policy allowed us since we were the real owners.
But in crossfire we DID NOT.
Crossfire support must be fair and respect every person by checking their ticket carefully.
We have spent thousand of hours and money in this game and therefore we respect the game
and we do not have any intention to break any rules of Terms and Conditions of this game and get banned.
Thanks in advance
Comments
-
I hope once again to reconsider his decision
Hello,
Thank you for contacting Z8Games Support Center.
Unfortunately after further investigation of your account, We cannot provide any further assistance regarding the account in your request. We have previously given a final notice regarding this account or we have evidence that it has been shared, bought or sold.
According to our Terms and Conditions, players are fully responsible for their own account. Account sharing, trading, selling and buying is extremely prohibited and we will not provide any assistance for the account in question. In addition, we may take action (suspension, permanent closure, etc.) against this kind of activity and related accounts in accordance with the seriousness of the case.
We thank you for your understanding and we apologize for any inconvenience this may have caused you.
Regards, -
Any help please.
My account and Email have recently been stolen due to unknown computer virus, the hacker changed my account password and linked Email address. I attempted to retrieve the lost account (26319425) in Account Administration of CrossFire Support Center based on correct history information about my account, what happened is that the support center staff just informed me that my lost account has been flagged due to sharing, trading, selling or buying, and thus will not provide me any assistance regarding this account. After that, I tried to send a lot of ticket to explain the issue I suffered and all of response I received is totally the same. Therefore, I can very sure of that the hacker stole my account and then intentionally flag my account by sending ticket to support center about he shared or traded this account to prevent me recover my lost account. -
-
Please help me to recovery my account, because I am the real owner of this account. The stolen account is <26319425> and I still hold all of accurate historical information needed in account recovery page about the account and I am willing to provide more information if necessary. I tried a lot of ways to retrieve this lost account, even I have sent the letter to z8games crossfire department, although I still not receive the response. This issue seems very difficult for me because there was no one help me to investigate this issue, I hold the evidence of hacker hacked my laptop, the screenshot about virus detected from software, and I can clarify the ownership with this account by accurate historical account information. Now, I opened a new ticket, the ticket number is <#KFN-773-46926> and I really hope someone will get into this case.
-
Your previous threads about the same "issue" got closed and you make another one saying the exact same things, with an alternate account? You won't get any answer that way.
First off, accounts don't get "stolen". If you got a virus, it's you own fault for trying to download something that wasn't allowed at first (most likely a hack). Don't try telling me that it was a virus that had nothing to do with CF, that's very unlikely, since there would be no use for people to steal a gaming account if they infected your computer.
Secondly : "Please respect mine and anyone else virtual property because we have spent money on our accounts." Accounts aren't your property and you agreed to that when you started playing (it's your own fault if you don't read the ToS and click that you agree).
Finally : your "tricks" are nonsense and show that you have no knowledge of how accounts get flagged fro sharing.
No one can help you on the forum, and making several threads without reading the answers that were given to you won't help your case either.
Don't make another thread or you'll get on my bad side.
Closed.
This discussion has been closed.
Categories
- All Categories
- Z8Games
- 1 Z8 Forum Discussion & Suggestions
- 15 Z8Games Announcements
- Rules & Conduct
- 2.5K CrossFire
- 709 CrossFire Announcements
- 712 Previous Announcements
- 2 Previous Patch Notes
- 320 Community
- 12 Modes
- 392 Suggestions
- 16 Clan Discussion and Recruitment
- 74 CF Competitive Forum
- 1 CFCL
- 16 Looking for a Team?
- 523 CrossFire Support
- 7 Suggestion
- 15 CrossFire Guides
- 38 CrossFire Off Topic