your account has been permanently blocked

I get this message when i try to log in. I unistaled the game and reinstaled 3 times allready. Nothing changed. Made a support ticket, didn t get an answer for 3 days. I am a legit player, never used any cheats. Should i try to reinstall windows? I saw others got the same problem. only answer is to send a support ticket. How long it will take to get an answer? Any of you had this problem and solved?

Comments

  • You cannot discuss bans here since it violates the rules, also if you were banned it was for a reason.
  • Reinstalling the game will unblock your account? Never heard of that.
  • davethenew wrote: »
    You cannot discuss bans here since it violates the rules, also if you were banned it was for a reason.
    BigMB wrote: »
    Reinstalling the game will unblock your account? Never heard of that.

    Quite a few people have been getting perm bans when they do a fresh install of Crossfire so at the moment thats a possibility.
  • I had same problem
    the problem from PC
    i contact with support and said my account don't blocked
    can anyone how to solve the problem ?
  • LgndWolf wrote: »
    I had same problem
    the problem from PC
    i contact with support and said my account don't blocked
    can anyone how to solve the problem ?

    If your account isn't banned then you've received a PC Ban for using hacks on another account.
  • OGMarsh wrote: »
    If your account isn't banned then you've received a PC Ban for using hacks on another account.

    justiceeeee
  • OGMarsh wrote: »
    If your account isn't banned then you've received a PC Ban for using hacks on another account.

    i have only one account , i don't have hack tool

    can anyone know how solve the problem ?
  • Friend of mine have the same problem.
    Since the last patch he get perma bans on all account's he try to log in.

    i gave him my old sec account (because he don't had one and we want to make sure its not account related) and instantly perma ban after he tried to logged in.
    The only thing he installed was the Crossfire Patch and Windows 10 updates.
  • Kragsos wrote: »
    Friend of mine have the same problem.
    Since the last patch he get perma bans on all account's he try to log in.

    i gave him my old sec account and instantly perma ban after he tried to logged in.
    The only thing he installed was the Crossfire Patch and Windows 10 updates.

    do he solve the problem ?

    i need to solve it

    i contact with crossfire support and they said

    Hello,

    Thank you for contacting Z8Games Support Center.

    This account is not currently blocked from accessing any of our services. If you are referring to another account, please submit a ticket from the account that is experiencing this problem.

    We thank you for your patience and understanding, and we apologize for any inconvenience this may have caused you.
  • LgndWolf wrote: »
    do he solve the problem ?

    i need to solve it

    i contact with crossfire support and they said

    Hello,

    Thank you for contacting Z8Games Support Center.

    This account is not currently blocked from accessing any of our services. If you are referring to another account, please submit a ticket from the account that is experiencing this problem.

    We thank you for your patience and understanding, and we apologize for any inconvenience this may have caused you.

    You're PC BANNED not account banned.
  • Kragsos wrote: »
    Friend of mine have the same problem.
    Since the last patch he get perma bans on all account's he try to log in.

    i gave him my old sec account and instantly perma ban after he tried to logged in.
    The only thing he installed was the Crossfire Patch and Windows 10 updates.

    So....you're admitting you shared the account, and then you're confused when it gets banned..?

    Right.
  • appreciate you got an answer....i am still waiting for one, for 4 days!
  • LgndWolf wrote: »
    I had same problem
    the problem from PC
    i contact with support and said my account don't blocked
    can anyone how to solve the problem ?

    same thing for my friend
  • OGMarsh wrote: »
    You're PC BANNED not account banned.

    why my pc ?

    i have one account only

    i don't log in with other account
  • I had the same problem like when I logged in I click something then it end up not responding, and I just closed crossfire then when I went back on,it say "your account has been permanently blocked" for no reason....
  • same here the support only say imnot banned and by a friend i can play but at home i blocket
  • Kragsos wrote: »
    Friend of mine have the same problem.
    Since the last patch he get perma bans on all account's he try to log in.

    i gave him my old sec account and instantly perma ban after he tried to logged in.
    The only thing he installed was the Crossfire Patch and Windows 10 updates.
    The accounts are not banned, he has been HWID ban.

    Anyone having issues with perm bans on any account they try to login to should try logging in to the accounts from a different computer. If you have been HWID banned then there is either a issue with w.e that issues the HWID ban or its because you have been found to be cheating on alt accounts or something.
  • ' wrote:
    K[illa;4367404']The accounts are not banned, he has been HWID ban.

    Anyone having issues with perm bans on any account they try to login to should try logging in to the accounts from a different computer. If you have been HWID banned then there is either a issue with w.e that issues the HWID ban or its because you have been found to be cheating on alt accounts or something.

    This, I'm glad those bans work and are being put to use :')
  • OGMarsh wrote: »
    This, I'm glad those bans work and are being put to use :')

    Yeah but there is a easy way to bypass it. I am glad they are issuing these bans and wish they would add something else to it so it wasn't so easy to bypass. for now tho it will work :)
  • ' wrote:
    K[illa;4367408']Yeah but there is a easy way to bypass it. I am glad they are issuing these bans and wish they would add something else to it so it wasn't so easy to bypass. for now tho it will work :)

    Not many of them are smart enough to bypass it & I wouldn't have a reason to know how to :p
  • OGMarsh wrote: »
    Not many of them are smart enough to bypass it & I wouldn't have a reason to know how to :p

    Eh i know because its how i use free wifi :P
    I hope the issue is looked into tho and if the users were not in fact banned for cheating i hope they get it sorted and unbanned.
  • I've been banned on all my accounts after installing the latest patch a week ago and got multiple ticket responses of the same automated response that "You are not blocked". Looks like a lot of people are complaining about this issue. However, all the moderators appear to be doing is closing these threads and accusing the players of cheating. We're not stupid; if we were blatantly cheating we'd accept it and move on. I've spent over $350 on this game so why would I risk getting perm ban for hacking FFS? Lots of people in the same boat but nothing is being done except we're being accused of cheating. Grow up.
  • Syzemick wrote: »
    I've been banned on all my accounts after installing the latest patch a week ago and got multiple ticket responses of the same automated response that "You are not blocked". Looks like a lot of people are complaining about this issue. However, all the moderators appear to be doing is closing these threads and accusing the players of cheating. We're not stupid; if we were blatantly cheating we'd accept it and move on. I've spent over $350 on this game so why would I risk getting perm ban for hacking FFS? Lots of people in the same boat but nothing is being done except we're being accused of cheating. Grow up.

    Doesn't matter how much money you've spent :) I've spent about 500-2000$ USA on multiple accounts and I've had friends spend more and decide to use hacks, you were obviously using hacks on an other account meaning you didn't have to use your main, they made the decision to block your computer itself, I'm sure you'd be able to login from another computer.
  • The same with my friend .. He didn't didn't use any hacking program and I'm sure but he got perm. ban in-game with no reason. I tried to help him and we sent many tickets but we couldn't change anything :(
    He thought that somebody stole his account and used a hacking program but I don't think that ,,