Could anyone help me to process the ticket of flagged account?

t3ala5d

Hello kindly staff, here is the clarification about this support centre banned account and I hope this ticket will be noticed and processed by your staff:


My account and Email have recently been stolen due to unknown computer virus, the hacker changed my account password and linked Email address. I attempted to retrieve the lost account (26319425) in Account Administration of CrossFire Support Center based on correct history information about my account, what happened is that the support center staff just informed me that my lost account has been flagged due to sharing, trading, selling or buying, and thus will not provide me any assistance regarding this account. After that, I tried to send a lot of ticket to explain the issue I suffered and all of response I received is totally the same. Therefore, I can very sure of that the hacker stole my account and then intentionally flag my account by sending ticket to support center about he shared or traded this account to prevent me recover my lost account.

I have spent nearly 20,000 dollars in this game as you may check previous transaction record of my account. Under this circumstance, this account have belonged to my virtual property that I should have chance to dispute this account administration issue. I really love this game and therefore I am the one of the most loyal customer who chose to invest that much of money in game. In this case, I could not have motivation to intentionally break the rules of Privacy Policy in order to be banned in account administration center.

Now I have opened a new ticket in support center to clarify the ownership of this account, the ticket number is #EWY-540-60250. I hope anyone who can help me to investigate the information for this ticket instead of ignoring by system due to flagged account. If I failed to explain my issue in support center again due to flagged account, I would have to send letters to smilegate west company regarding this account issue untill this issue has been resolved. Please respect what I have done to save this account, I just tried my best to protect my legal right of my virtual property, thank you for your understanding.

t3ala5d

Pleasea Join [GM]Kanadian or GM's

t3ala5d

However, I googled the trick to flag an account, it is kind of eazy and almost everyone tested it before. Now this method is kind of popular for hackers as they can steal others account but prevent the real owner to recover the account. Therefore, maybe you know the consequence if someone who opened a ticket from others account to claim something like " I borrowed this account to my friends but he hacked my account, I want to change the security question right now." How can you verify the reliability of this issue? I guess you gonna flag the account directly and giving notice like my account. I am not the guy who were so boring to open a ticket to do this with my expensive account which spent over 20,000 dollars for a free ban. I just tried my best to protect my legal right of my virtual property rather than making an argument with you because it doesn't make any sense, thank you for your understanding.

M4A1_Patriot

If they found that you're sharing your account then your account will be permanently banned.

If they found that your account stolen they will ask for your account's info and they will bring it back to you.

Good luck.

t3ala5d

This decision, which every time I get on

Ruspro92

In my country there is such an expression in the army that called "procedure Hannibal" & basically it means that dead soldier is better than hijacked soldier

and in your case...a banned account is better than flagged account

keep your data secure next time...sorry bro...make new account

t3ala5d

Hello,

Thank you for contacting Z8Games Support Center.

We cannot provide any further assistance regarding the account in your request. We have previously given a final notice regarding this account or we have evidence that it has been shared, bought or sold.

According to our Terms and Conditions, players are fully responsible for their own account. Account sharing, trading, selling and buying is extremely prohibited and we will not provide any assistance for the account in question. In addition, we may take action (suspension, permanent closure, etc.) against this kind of activity and related accounts in accordance with the seriousness of the case.

We thank you for your understanding and we apologize for any inconvenience this may have caused you.

Regards,

t3ala5d

Ruspro92 wrote: »

In my country there is such an expression in the army that called "procedure Hannibal" & basically it means that dead soldier is better than hijacked soldier

and in your case...a banned account is better than flagged account

keep your data secure next time...sorry bro...make new account

However, I googled the trick to flag an account, it is kind of eazy and almost everyone tested it before. Now this method is kind of popular for hackers as they can steal others account but prevent the real owner to recover the account. Therefore, maybe you know the consequence if someone who opened a ticket from others account to claim something like " I borrowed this account to my friends but he hacked my account, I want to change the security question right now." How can you verify the reliability of this issue? I guess you gonna flag the account directly and giving notice like my account. I am not the guy who were so boring to open a ticket to do this with my expensive account which spent over 20,000 dollars for a free ban. I just tried my best to protect my legal right of my virtual property rather than making an argument with you because it doesn't make any sense, thank you for your understanding.

Kittaa

If they say that you are unable to recover it, because it is flagged. You cant do anything about it.

If they say no. It's a no. And no one here can help you out.

Also, i can understand your situation. But. Your account is your responsibility. So no matter what happens. You turn up for it.

Moe_deta

You have received an official answer from the support department.