Exclamation Could anyone help me to process the ticket of flagged account?

MarkoO0

Hello kindly staff, here is the clarification about this support centre banned account and I hope this ticket will be noticed and processed by your staff:

My account and Email have recently been stolen due to unknown computer virus, the hacker changed my account password and linked Email address. I attempted to retrieve the lost account <removed> in Account Administration of CrossFire Support Center based on correct history information about my account, what happened is that the support center staff just informed me that my lost account has been flagged due to sharing, trading, selling or buying, and thus will not provide me any assistance regarding this account. After that, I tried to send a lot of ticket to explain the issue I suffered and all of response I received is totally the same. Therefore, I can very sure of that the hacker stole my account and then intentionally flag my account by sending ticket to support center about he shared or traded this account to prevent me recover my lost account.

I have spent nearly 20,000 dollars in this game as you may check previous transaction record of my account. Under this circumstance, this account have belonged to my virtual property that I should have chance to dispute this account administration issue. I really love this game and therefore I am the one of the most loyal customer who chose to invest that much of money in game. In this case, I could not have motivation to intentionally break the rules of Privacy Policy in order to be banned in account administration center.

Now I have opened a new ticket in support center to clarify the ownership of this account, the ticket number is <removed>. I hope anyone who can help me to investigate the information for this ticket instead of ignoring by system due to flagged account. If I failed to explain my issue in support center again due to flagged account, I would have to send letters to smilegate west company regarding this account issue untill this issue has been resolved. Please respect what I have done to save this account, I just tried my best to protect my legal right of my virtual property, thank you for your understanding.

NattNatt

If you have already submitted a ticket, then wait for a reply.

No-one on here can help you. Just wait.

Also, not wise putting ANY ID stuff (ticket ID/account ID etc) on any forum. It is bad security practice. If you have lost your account it was due to bad security practices most probably.

Never try and get "free zp" or anything else like that. Never download anything from an untrusted source. Get a decent Anti-virus and Anti-malware.

If your PC truly HAS been infected, and not lost it some other way, then make sure you clean it properly before doing anything else. Or you'll just lose everything again....but it seems HIGHLY unlikely someone has engineered a virus for the SOLE purpose to try and scam someones CF account...