my account is unrecoverable

Hello Guys,
i have a problem.
i was playing as usually ..
i got disconnect, then when i tried to login to my account, i found a wrong password.
i tried to recover by email, i found that the account is not available for recovery, and my last recovery was 60 day's ago by my first information , and my email address is secured by 2 steps verification,
i hope to be able to recover it,
help me please.
Thanks,

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