I really need help, please any support staff help me

isK001

My crossfire account and email have been stolen by computer virus in January of this year, and the hacker just stole my crossfire account and changed the email through the password of my email (He recorded both information by virus).Then the hacker used my crossfire account intentionally send a ticket to support centre in order to claim about that this account has been shared or traded with others without any evidence. Under this circumstance, this stolen account has againsted the rule of z8games and therefore the support centre will not provide any further assistance regarding this account in further request, which means I cannot retrieve my account based on historical information in account recovery area because the support centre employees just simply believed what hacker lied in ticket and will not provide me with any assist for me regarding this account. I was really annoyed and tried to explain the issue in the ticket, but the reply from support employees is always the same, that is they cannot help me because my account has against the rule that share or trade account with others. I swear I never did things about that, because I spent over 10,000 dollars on this account and never been banned for any reasons, why would I do this? It is obviously that hacker just intentionally used my account to claim that in ticket in order to prevent me recover my account in legal way.

It's really crucial for me because the hacker just stole my account, changed the email address throught my email but I cannot recover my account through support center in such a legal way. Please help me to recovery my account, because I am the real owner of this account. The stolen account is zjh1224 and I still hold all of accurate historical information needed in account recovery page about the account. I really love this game and really want my account back. I would be really appreaciate if anyone can help me, thank you very much for your time and help.

C4

Complaining here about wont get your account back
make a ticket explaining exactly what u said here

if you get the same answer
all I can say is rip

GhostModee

[MOD]C4 wrote: »

Complaining here about wont get your account back
make a ticket explaining exactly what u said here

if you get the same answer
all I can say is rip

Pretty much as C4 stated, Forums can't help you, aside from that there are very slim chances of getting the account back after it has been flagged, however i'm sure a few have managed. Keep sending support tickets if you can't recover the account there's also a chance the account will be banned due to these issues.