the game client crashes without giving any error message

ManagerBoy

I've sent a ticket a few days ago about this topic,
For some reason, the game client keeps crashing with no error message or anything in return.
I can log in and start a game and after a couple of minutes it crashes instantly without me doing anything.
Support replied with that i should re-install the game, and i did. However the problem remains.

I recently installed windows 8.1 Pro, and i had absolutely 0 problems with the game until i updated it. I've been asking around and i was told that there are compatibility problems with 8.1.
Idk what i should do anymore.

Please, help ASAP.
Thanks,..



Edit: I think this problem started ever since i installed the new updates for windows 8.1 Pro. Might it be compatibility problem with the new update or something?!

NattNatt

ManagerBoy wrote: »

I've sent a ticket a few days ago about this topic,
For some reason, the game client keeps crashing with no error message or anything in return.
I can log in and start a game and after a couple of minutes it crashes instantly without me doing anything.
Support replied with that i should re-install the game, and i did. However the problem remains.

I recently installed windows 8.1 Pro, and i had absolutely 0 problems with the game until i updated it. I've been asking around and i was told that there are compatibility problems with 8.1.
Idk what i should do anymore.

Please, help ASAP.
Thanks,..

look in event viewer for a crash log and let me know what it says on that.

ManagerBoy

[MOD]NattNatt wrote: »

look in event viewer for a crash log and let me know what it says on that.

Wait, what's an event viewer?!

NattNatt

ManagerBoy wrote: »

Wait, what's an event viewer?!

Windows in built log system...

Abel95

My simple solution will be to close any unwanted programs or any programs that you think could affect CrossFire in anyway. For example, Skype, Rapr, Stream etc

Start CrossFire and see if this has bee re-solved... If not then try the following solution;

Add CrossFire to your safe list on your anti-virus and firewall. If you don't know how to do it then reply back here and I will tell you step by step. Try CrossFire again and see if this problem has been re-solved for you.

Please let me know how things go! And good luck!

ManagerBoy

[MOD]NattNatt wrote: »

Windows in built log system...

sorry, but i have no idea what exactly i should do?
tips, please

ManagerBoy

[MOD]NattNatt wrote: »

Windows in built log system...

Faulting application name: crossfire.exe, version: 1.1.45.8, time stamp: 0x56b30032
Faulting module name: msaud32_divx.acm, version: 8.0.0.4487, time stamp: 0x3dd50000
Exception code: 0xc0000005
Fault offset: 0x00052170
Faulting process id: 0x1648
Faulting application start time: 0x01d176ea770bf3ec
Faulting application path: C:\Program Files (x86)\Z8Games\CrossFire\crossfire.exe
Faulting module path: C:\Windows\SYSTEM32\msaud32_divx.acm
Report Id: b9a6e623-e2dd-11e5-826a-34e6ad62263a
Faulting package full name:
Faulting package-relative application ID:

I think this is what you mean .. !

ManagerBoy

[MOD]NattNatt wrote: »

Windows in built log system...

Or maybe you mean this one !!


Fault bucket 116104855814, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: crossfire.exe
P2: 1.1.45.8
P3: 56b30032
P4: msaud32_divx.acm
P5: 8.0.0.4487
P6: 3dd50000
P7: 00052170
P8: c0000005
P9: 00000008
P10:

Attached files:
C:\Users\LENOVO\AppData\Local\Temp\WER2521.tmp.appcompat.txt
C:\Users\LENOVO\AppData\Local\Temp\WER258F.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_crossfire.exe_603580923aa6d646bb86eee8e36c5c22cfd6ccff_b782155d_cab_0c10259d\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_crossfire.exe_603580923aa6d646bb86eee8e36c5c22cfd6ccff_b782155d_cab_0c10259d\triagedump.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_crossfire.exe_603580923aa6d646bb86eee8e36c5c22cfd6ccff_b782155d_10a073ec

Analysis symbol:
Rechecking for solution: 0
Report Id: b9a6e623-e2dd-11e5-826a-34e6ad62263a
Report Status: 0
Hashed bucket: 7d2ec75713013f392f1b4269374e5749

ManagerBoy

Still no solution.. !!

Abel95

ManagerBoy wrote: »

Still no solution.. !!

Did you try what I posted?

ManagerBoy

abel95 wrote: »

Did you try what I posted?

Yup.. still nothing!

Abel95

ManagerBoy wrote: »

Yup.. still nothing!

Have you tried to re-install the game in the following order?:

1. Control Panel -> Z8Games -> CrossFire -> Uninstall CrossFire
2. Open Up My Computer
3. Delete the CF directory (Program Files/Z8Games/CrossFire/)
4. Delete the CF directory (<user>/Document/CrossFire/) (Make sure you back up any photos/screenshots/replays you have etc)
5. Disable your anti virus
6. Download the newest client from our downloads site
7. Install the game from the new download
8. Add the entire crossfire folder to your antivirus exceptions
9. Re-enable realtime protection
10. Run CrossFire as Admin.

I hope that helps.

ManagerBoy

abel95 wrote: »

Have you tried to re-install the game in the following order?:

1. Control Panel -> Z8Games -> CrossFire -> Uninstall CrossFire
2. Open Up My Computer
3. Delete the CF directory (Program Files/Z8Games/CrossFire/)
4. Delete the CF directory (<user>/Document/CrossFire/) (Make sure you back up any photos/screenshots/replays you have etc)
5. Disable your anti virus
6. Download the newest client from our downloads site
7. Install the game from the new download
8. Add the entire crossfire folder to your antivirus exceptions
9. Re-enable realtime protection
10. Run CrossFire as Admin.

I hope that helps.

I'm gonna try this one last time, just in case ....

ManagerBoy

abel95 wrote: »

Have you tried to re-install the game in the following order?:

1. Control Panel -> Z8Games -> CrossFire -> Uninstall CrossFire
2. Open Up My Computer
3. Delete the CF directory (Program Files/Z8Games/CrossFire/)
4. Delete the CF directory (<user>/Document/CrossFire/) (Make sure you back up any photos/screenshots/replays you have etc)
5. Disable your anti virus
6. Download the newest client from our downloads site
7. Install the game from the new download
8. Add the entire crossfire folder to your antivirus exceptions
9. Re-enable realtime protection
10. Run CrossFire as Admin.

I hope that helps.

Still nothing.

Abel95

ManagerBoy wrote: »

Still nothing.

Well, I can no longer help you re-solve this problem. Your best bet is to send in a support ticket, hopefully, they can work out what is going wrong.

ManagerBoy

I think this problem started ever since i installed the new updates for windows 8.1 Pro. Might it be compatibility problem with the new update or something?!

davethenew

ManagerBoy wrote: »

I think this problem started ever since i installed the new updates for windows 8.1 Pro. Might it be compatibility problem with the new update or something?!

I doubt it since windows 8 is compatible with Crossfire.

ManagerBoy

davethenew wrote: »

I doubt it since windows 8 is compatible with Crossfire.

Then how would you explain all the errors and problems right after the update?

ReddyHareesh

[MOD]Abel wrote: »

Have you tried to re-install the game in the following order?:

1. Control Panel -> Z8Games -> CrossFire -> Uninstall CrossFire
2. Open Up My Computer
3. Delete the CF directory (Program Files/Z8Games/CrossFire/)
4. Delete the CF directory (<user>/Document/CrossFire/) (Make sure you back up any photos/screenshots/replays you have etc)
5. Disable your anti virus
6. Download the newest client from our downloads site
7. Install the game from the new download
8. Add the entire crossfire folder to your antivirus exceptions
9. Re-enable realtime protection
10. Run CrossFire as Admin.

I hope that helps.

IT WORKED!!! The game no longer crashes like before. Thank you so much @[MOD]Abel for the solution. Really appreciated

Bustero

When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.