NOTICE (GM/MOD Please close & Pin this thread)
I have been noticing a very good quantity of threads asking for email changes/account recovery help.
This is not the place for this no one other then the support team can help you, Don't make useless threads regarding support for your account. Former GM "[ql_la]" ([GM]Chaosta) has made a thread explaining how to make a proper support ticket: http://forum.z8games.com/showthread.php?289125-Account-Admin-Support-Form-EXPLAINED-UPDATED If you get a response such as "Hello,
Thank you for contacting Z8Games Support Center.
Some of the account information you provided on your support form doesn’t match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership.
Please submit a new support ticket with the correct Login ID and enough information so we can be able to better assist you.
For assistance with how to fill out the support form, please follow this link: http://support.z8games.com/index.php...ion-department" It's because you are missing account information, without the proper information they can't verify you are the owner of the account. Remember The Support team will get back to you with a proper response corresponding to the information provided, Be patient and don't spam support with several new tickets as that makes your wait longer & makes it more difficult for the support staff; you aren't the only person in need of support.
DON'T SHARE ACCOUNT DETAILS WITH ANYONE, KEEP IT TO YOURSELF TO MAINTAIN YOUR ACCOUNT SECURE!
This is not the place for this no one other then the support team can help you, Don't make useless threads regarding support for your account. Former GM "[ql_la]" ([GM]Chaosta) has made a thread explaining how to make a proper support ticket: http://forum.z8games.com/showthread.php?289125-Account-Admin-Support-Form-EXPLAINED-UPDATED If you get a response such as "Hello,
Thank you for contacting Z8Games Support Center.
Some of the account information you provided on your support form doesn’t match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership.
Please submit a new support ticket with the correct Login ID and enough information so we can be able to better assist you.
For assistance with how to fill out the support form, please follow this link: http://support.z8games.com/index.php...ion-department" It's because you are missing account information, without the proper information they can't verify you are the owner of the account. Remember The Support team will get back to you with a proper response corresponding to the information provided, Be patient and don't spam support with several new tickets as that makes your wait longer & makes it more difficult for the support staff; you aren't the only person in need of support.
DON'T SHARE ACCOUNT DETAILS WITH ANYONE, KEEP IT TO YOURSELF TO MAINTAIN YOUR ACCOUNT SECURE!
Comments
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Or people need to just re-read the ToS they agreed to when they created their account, Found HERE - mainly Section 5, Subsection 7.
There is no need for countless threads/a sticky thread saying what's already available in full legal terms. especially not when the writing makes my eyes hurt to even look at it...
/closed.
This discussion has been closed.
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