CF support

i really need help with my ticket but someone in the support staff just randomely closed it he copy pasted a term and condition and just closed it .... i have been waiting 10 days for this kind of support ?
he didnt even give me a chance to answer back my own ticket
#CKR-644-93760 (main ticket which got closed
NKZ-382-17223
SXT-283-92277
last 2 tickets are the same
please get me someone who will actually take their time and answer not just copy paste
"What to reply" answers ...
if i took my time to write my ticket you should take your time to answer it .

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