My account steal need help

Hello guys , now my account steal and i make a ticket in Account Administration but my problem is they ask me to have 3 pieces of correct account info now i have the E-mail and S/N but i don't know the date of Creation the account cuz simply i can't remember which day i don't know how they ask about this incredible to anyone to remember the date of creation the account .... second i was buying ZP from a company work as a broker and all i know about them that they bring ZP from ONECARD and they was put the codes and i just give them the id and password and Receive the zp i want so i also didn't know Transaction ID , but at the same time i know the first password and i know the IGN before change it ! to eXiT? and i know all chars and weapons in the account and i wrote all this in the ticket and after this they just say we apologize about refusing your request why ??!! i don't know what i have to do now pls help me ....

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