Cant recover my old account! Help!

Toland

Hello, I recently got into Crossfire again, and I forgot my password for my old account. I tried to recover my account but whenever I enter my email it always says-
"System error :: send token error, email"
I dont know whats happening. Help would be grateful.

xDxaax

i have the same issue whit my main account! but the support dosent understand! they say,and i try to recover my password but says same thing to me!

Hello,

Thank you for contacting Z8Games account administration support!

We apologize for any inconvenience, and understand the frustration this problem may have caused you.

As stated before, if you get an error while resetting your password, please wait - passwords can only be reset every 24 hours.

If you have any other questions or concerns, please do not hesitate to let us know!

Regards,

The Z8Games Support Team
http://www.z8games.com/termsandcondition.aspx

[GM]Celestine

I apologize for the confusion. "System Error :: send token error, email" means that the password reset email could not be send either because the email is currently not registered, or the password was already reset within the last 24 hours.
If you send a ticket to account Admin at http://support.z8games.com, the team can check if the email matches the records.

xDxaax

i have send support but they dont understand the issue! i dont want to change any email or anything! all i get respond is

Hello,

Thank you for contacting Z8Games account administration support with your request.

We apologize for any confusion and inconvenience this issue may have caused you. Unfortunately, the registered email address on any Z8games account can only be changed once every 90 days, and we are not able to recover accounts in case of a compromise before the end of this duration. We kindly ask you to wait longer before requesting this again.

Thank you for your patience and understanding. If you have any other questions please feel free to contact Z8games support at any time.

Regards,

Z8Games
CrossFire Team
http://www.z8games.com/termsandcondition.aspx

[GM]Celestine

xDxaax wrote: »

i have send support but they dont understand the issue! i dont want to change any email or anything! all i get respond is

Hello,

Thank you for contacting Z8Games account administration support with your request.

We apologize for any confusion and inconvenience this issue may have caused you. Unfortunately, the registered email address on any Z8games account can only be changed once every 90 days, and we are not able to recover accounts in case of a compromise before the end of this duration. We kindly ask you to wait longer before requesting this again.

Thank you for your patience and understanding. If you have any other questions please feel free to contact Z8games support at any time.

Regards,

Z8Games
CrossFire Team
http://www.z8games.com/termsandcondition.aspx

The response you received clearly shows that your email was changed within the last 90 days. So how about what I said before:

[GM]Celestine wrote: »

"System Error :: send token error, email" means that the password reset email could not be send either because the email is currently not registered

Your email might not match the registered email on the account.