cant restart password !

DpOoOor

hello
iam
imrvampire0
iam back to game
i going to "forget password "
and write my email and click submit
and its tell me
An e-mail has been sent to **********@outlook.com with
further instructions. Check your email and find the instruction
iam going to email
nothing is send
i wait 20min
and nothing is send
anyone help me please ?~