Support Staff is dead? 14 days now and still no reply!

}dreamyyy

Since 14 days is my support ticket unassigned and i got no reply until yet!
This is a shame for a online computer game company / developer in the year 2015!
Answer my ticket now and do your Job ! ! ! !

Interscopes

yea tell me about it

}dreamyyy

bump ... still no reply from official staff ... tomorow is day 15!! You serious Z8Games? -_-

pirate166

my friend , u should be patiene .. i waited 1 month for 1 reply !

}dreamyyy

Man, i like you but i hope someone ''official'' help me with this, since 14 days is my Paysafecardcode in this ticket to unblock my chargeback main account... it's not funny anymore, it's look like that in the z8Games office in toronto is noone working in the support area...

pirate166

}dreamyyy wrote: »

Man, i like you but i hope someone ''official'' help me with this, since 14 days is my Paysafecardcode in this ticket to unblock my chargeback main account... it's not funny anymore, it's look like that in the z8Games office in toronto is noone working in the support area...

my friend

Interscopes

it's despicable period.

}dreamyyy

Interscopes wrote: »

it's despicable period.

thank you, 1 guy here see this like me!

[dot]

14 days isn't anything, try submitting a ticket on Steam.



Obviously I can't speak to the ticket itself, nobody here can help you.

seafrog

I find it a bit odd- all my past tickets have been responded to within at least 1 week from when I submitted them. I think there was only one isolated incidence when I submitted one on friday late afternoon, and they had just begun their time off, and so I only got a response some 2-3 weeks later.

Maybe try to PM some of the GM's?

}dreamyyy

seafrog wrote: »

I find it a bit odd- all my past tickets have been responded to within at least 1 week from when I submitted them. I think there was only one isolated incidence when I submitted one on friday late afternoon, and they had just begun their time off, and so I only got a response some 2-3 weeks later.

Maybe try to PM some of the GM's?

They not help me because the billing / purchase staff only handle this... so crazy.
@ Mister dot, i dont have steam... this here is the official Smilegate West website and they must help me as customer!

Interscopes

Crossfire support is always excellent in my opinion until I have to wait more than two weeks for a name change.

}dreamyyy

yes now is day 15 for me... still no reply... im a loyal customer since 2010... now i feel like a pice of ****... not nice!

ranskalainen

So long :O
Make new ticketS huehue

[dot]

}dreamyyy wrote: »

@ Mister dot, i dont have steam... this here is the official Smilegate West website and they must help me as customer!

But you do know there is a system called Steam and that in this system problems arise that are solved through tickets.


14 days is in no way a completely unreasonable time.
Your membership length doesn't affect the queue ahead of you, which needs to be handled before its your turn.

[ql_la]

Sorry dreamyyy, but I have actually addressed this issue several times: http://forum.z8games.com/showthread.php?t=297070

Sending me all the PMs in the world, and creating all the threads in the world, will not help with the backlog we are currently experiencing in the billing/purchasing queue. There is a separate department for billing/purchasing, and they are the only ones that can help with chargeback issues.

I understand that it is extremely aggravating to have to wait a long time to have your ticket looked at and have your problem solved, but the tickets are answered in the order that they are received.

I do personally apologize that it is taking so long, and if I could do something about it myself, I would. In this case, however, I cannot.

pirate166

[GM]Chaosta wrote: »

Sorry dreamyyy, but I have actually addressed this issue several times: http://forum.z8games.com/showthread.php?t=297070

Sending me all the PMs in the world, and creating all the threads in the world, will not help with the backlog we are currently experiencing in the billing/purchasing queue. There is a separate department for billing/purchasing, and they are the only ones that can help with chargeback issues.

I understand that it is extremely aggravating to have to wait a long time to have your ticket looked at and have your problem solved, but the tickets are answered in the order that they are received.

I do personally apologize that it is taking so long, and if I could do something about it myself, I would. In this case, however, I cannot.

15 days arent a thing
i waited 1 month before .. for one reply!

RawThentic

Piority is to keep EGY/TR/BR happy so the legit player suffer's . ive waited about 6 week's on 2 shotgunwaller no reply as of yet ...


lack/non staff ... get the staff . happy day's .....


money for old rope ?

Interscopes

If they want this game to survive it would require a lot of changes. Stuff's the way it is. Don't like it? No one cares. Truth hurts, money flows. Amen.

}dreamyyy

pirate166 wrote: »

15 days arent a thing
i waited 1 month before .. for one reply!

If you are spam the support staff with tickets like you spam with your alt accounts this forum than i do not wonder why the support staff needs so many weeks to answer a simple ticket!