Failed to connect to server W[2003] L[0]

I have been waiting for a reply to my support ticket for some weeks now. My issue is as stated in the title. I know it is to do with my ip because if I use a proxy my crossfire works (It's gets stuck at step three on gamewatcher). Or if I connect through my phone as a hotspot for internet that works too...

It's not my internet as it works fine everywhere else! I can play cf eu also (I live in the uk but just wanted to test if it worked). Please could this somehow be fixed? I feel like I've been ip banned!

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