Xtrap

NoMoreKids4U

This Xtrap error keep on kicking me off Cf. First time this has happened to me... Any solutions?
I tried turning off my Anti Virus
I deleted XTrap folder, and re-updated it

Terrible_RK

Come on Z8 wtf, Everyone shouldn't have the same f**king error... patch it

The_ThuGs

I get this error today to... after xtrap update...

[GM]Celestine

Request from Technical Support

Hello everyone,

We are aware that some of you have the X-Trap error that ends in 533. Some of you send tickets but unfortunately so far nobody submitted the detailed information we need to investigate the cause of the error.

For those that received the X-Trap error that ends in 533 from the latest X-Trap update 9013, and it is not showing any tool name, please submit a ticket at http://support.z8games.com > Crossfire > Technical Issues and provide following information:
- Screenshot of the X-Trap error (without alteration or cropping of the error message)
- Operating system (Windows version):
- Your IP Address (if you do not know where to find this, please visit http://www.whatismyip.com):
- When did the error appear first:
- Brand and version of your Antivirus program:
- Other applications you are running when opening CrossFire:
- Screenshot of your processes while running CrossFire. Please open the game, press Ctrl+Shift+Esc and open the Processes tab and take as many screenshots as necessary to show all running processes.

Please try zipping up the file using a .zip or . rar program, and upload that file with your reply.
Maximum file size for upload is 10 MB, maximum time allotted for upload is 5 minutes. If the upload times out, please try a faster connection.

In the mean time you can also try following trouble shooting:
Please add the CrossFire client program to the list for exceptions that the protection programs on your computer have (firewall, antivirus). Remove the entire X-Trap folder (typical under C:\Program Files (x86)\Z8Games\CrossFire) and patch the game by executing as Administrator the application “CF_G4box.exe” in your CrossFire folder. Try closing out any unnecessary programs that you believe could interfere with the game!

If this does not work then please execute the following sequence:
- Uninstall the game using the official uninstall program located on your start menu.
- Search your hard drive for any left Crossfire files or folders and delete those.
- Remove the files permanently by discarding those from the recycle bin.
- Restart your computer to make sure it is running properly.

- Then please go to the CrossFire website and download our newest client version on the download option page under following link: http://crossfire.z8games.com/downloadS2.aspx and re-install as administrator the game.
- Add the CrossFire program and the entire CrossFire folder to the list for exceptions of the protection-programs on your computer like firewall and antivirus.

We recommend regularly examining any hardware or software that interacts with your internet connection between your computer and your Internet Service Provider (ISP). Routers, firewalls and anti-virus software can occasionally interfere with your connection to CrossFire. You should provide or make "exceptions" regarding security programs (put CrossFire in the list of safe programs) so that the game can pass through any security settings you may have enabled. Also viruses or Spyware's may also cause issues for the game. We recommend scanning your computer for any viruses and spyware's, and remove them.

Thank you all for your help to fix the issue for everyone!

MstrKARMAN

@GM Celestine

So I tried to file in a support ticket but I don't remember my email registered within this account nor made any payments/transactions within this account and I can't send any support tickets. What do I do?!?!

[GM]Celestine

MstrKARMAN wrote: »

@GM Celestine

So I tried to file in a support ticket but I don't remember my email registered within this account nor made any payments/transactions within this account and I can't send any support tickets. What do I do?!?!

If you can login your account, you should be able to submit a Technical issue ticket. I don't need your registered email address for this issue, you put in your active email address and you can check your tickets in the support website.
Thank you.

The_ThuGs

[GM]Celestine wrote: »

Hello everyone,

We are aware that some of you have the X-Trap error that ends in 533. Some of you send tickets but unfortunately so far nobody submitted the detailed information we need to investigate the cause of the error.

For those that received the X-Trap error that ends in 533 from the latest X-Trap update 9013, and it is not showing any tool name, please submit a ticket at http://support.z8games.com > Crossfire > Technical Issues and provide following information:
- Screenshot of the X-Trap error (without alteration or cropping of the error message)
- Operating system (Windows version):
- Your IP Address (if you do not know where to find this, please visit http://www.whatismyip.com):
- When did the error appear first:
- Brand and version of your Antivirus program:
- Other applications you are running when opening CrossFire:
- Screenshot of your processes while running CrossFire. Please open the game, press Ctrl+Shift+Esc and open the Processes tab and take as many screenshots as necessary to show all running processes.

Please try zipping up the file using a .zip or . rar program, and upload that file with your reply.
Maximum file size for upload is 10 MB, maximum time allotted for upload is 5 minutes. If the upload times out, please try a faster connection.

In the mean time you can also try following trouble shooting:
Please add the CrossFire client program to the list for exceptions that the protection programs on your computer have (firewall, antivirus). Remove the entire X-Trap folder (typical under C:\Program Files (x86)\Z8Games\CrossFire) and patch the game by executing as Administrator the application “CF_G4box.exe” in your CrossFire folder. Try closing out any unnecessary programs that you believe could interfere with the game!

If this does not work then please execute the following sequence:
- Uninstall the game using the official uninstall program located on your start menu.
- Search your hard drive for any left Crossfire files or folders and delete those.
- Remove the files permanently by discarding those from the recycle bin.
- Restart your computer to make sure it is running properly.

- Then please go to the CrossFire website and download our newest client version on the download option page under following link: http://crossfire.z8games.com/downloadS2.aspx and re-install as administrator the game.
- Add the CrossFire program and the entire CrossFire folder to the list for exceptions of the protection-programs on your computer like firewall and antivirus.

We recommend regularly examining any hardware or software that interacts with your internet connection between your computer and your Internet Service Provider (ISP). Routers, firewalls and anti-virus software can occasionally interfere with your connection to CrossFire. You should provide or make "exceptions" regarding security programs (put CrossFire in the list of safe programs) so that the game can pass through any security settings you may have enabled. Also viruses or Spyware's may also cause issues for the game. We recommend scanning your computer for any viruses and spyware's, and remove them.

Thank you all for your help to fix the issue for everyone!

This type of error can cause us to lose unfairly the "Honorable Soldier" ribbon?

MstrKARMAN

[GM]Celestine wrote: »

If you can login your account, you should be able to submit a Technical issue ticket. I don't need your registered email address for this issue, you put in your active email address and you can check your tickets in the support website.
Thank you.

Thanks Celestine. I'll file a ticket in a couple minutes then....

[GM]Celestine

The_ThuGs wrote: »

This type of error can cause us to lose unfairly the "Honorable Soldier" ribbon?

No, X-Trap doesn't ban or removes ribbons. It blocks players with suspicious detection from logging in or playing.

MstrKARMAN

So i filed in a ticket and got a response from Celestine, telling me that the fix may arrive after Sunday 11:59pm (Monday). Oh well..

[GM]Celestine wrote: »

No, X-Trap doesn't ban or removes ribbons. It blocks players with suspicious detection from logging in or playing.

How does that supposed to work if it's faulty? Also, as a funny thought, it's suspicious that Xtrap updated itself before this 400% event started, as if it was a conspiracy to keep pro players out so they won't get the 400% benefits. Hmm.....