Main Account "Under Investigation"

My main account is banned and states that it is currently "Under Investigation." As I don't hack or glitch I don't see any reason for it to be banned. Especially not even have a reason stated for why it was in the first place. It says to contact a GM concerning this but it is banned, sooo...that kind of makes it difficult to use the forum now doesn't it? The in-game name(CrossFire) is JEstacado

Any insight into this would be greatly appreciated. I have sadly spent a lot of time and money on this account and don't want to see it banned for no reason.

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