Ticket Delay

[ql_la]

Hi everyone,

With our maintenance that is mentioned here http://forum.z8games.com/showthread.php?p=4109893&posted=1#post4109893, unfortunately a lot of our systems are down for the day.

Due to this, there will be a delay for tickets today, as there is a lot of information that is unavailable until our systems come back up.

Unfortunately it was not known until we got here this morning that these systems would be down.

We sincerely apologize for this delay.

forumerEG

[GM]Chaosta wrote: »

Hi everyone,

With our maintenance that is mentioned here http://forum.z8games.com/showthread.php?p=4109893&posted=1#post4109893, unfortunately a lot of our systems are down for the day.

Due to this, there will be a delay for tickets today, as there is a lot of information that is unavailable until our systems come back up.

Unfortunately it was not known until we got here this morning that these systems would be down.

We sincerely apologize for this delay.

hmm ? what will you fix ?
regards

[ql_la]

forumerEG wrote: »

hmm ? what will you fix ?
regards

Please see the link in my previous post for what is going on with the maintenance. Beyond that, I can't say.

M4A1_Patriot

[GM]Chaosta wrote: »

Hi everyone,

With our maintenance that is mentioned here http://forum.z8games.com/showthread.php?p=4109893&posted=1#post4109893, unfortunately a lot of our systems are down for the day.

Due to this, there will be a delay for tickets today, as there is a lot of information that is unavailable until our systems come back up.

Unfortunately it was not known until we got here this morning that these systems would be down.

We sincerely apologize for this delay.

Thank You

GALENOS45

hi i send my ticket on saturday .. its ok if there is delay but does it mean i must envoyer ticket again? like i must create more or its still saved with u? its kind of urgent for the responce its about my account. I accept the waiting its no problm but if you can view my ticket first when this is all over im most happy

http://support.z8games.com/index.php?/Tickets/Ticket/View/94604
ticket: EXY-526-52460

[ql_la]

GALENOS45 wrote: »

hi i send my ticket on saturday .. its ok if there is delay but does it mean i must envoyer ticket again? like i must create more or its still saved with u? its kind of urgent for the responce its about my account. I accept the waiting its no problm but if you can view my ticket first when this is all over im most happy

http://support.z8games.com/index.php?/Tickets/Ticket/View/94604
ticket: EXY-526-52460

We can't guarantee that your ticket will be first, as tickets are answered in the order they are received. Everyone's ticket is important.

You don't have to send the ticket again, unless the ticket is replied to telling you to do so.

Thanks so much for your patience.

alsxk25

Please GM Duty on this topic

http://forum.z8games.com/showthread.php?t=292266

Ilegitb9

Thanks for head up. Very virtuous

[FLAMEZZZ

Problem solved..

]David[

[FLAMEZZZ wrote: »

I got no answer from Support ticket since monday :S ?!

haha so do i

llxYzll

Thanks for keeping us updated.
Much appreciated.

[ql_la]

Unfortunately the delay is extending through to this week, especially for account tickets.

For this, please accept our sincere apologies again, and please know that we are getting through them as quickly as possible.

I will update this thread again when we are a little more on schedule, just to keep everyone updated and informed.

[FLAMEZZZ

Problem solved..

[ql_la]

[FLAMEZZZ wrote: »

Does it mean this week Support Ticket about accounts will not be answering because im waiting since last monday morning from a answer from the z8games staff its making me frustrating ..

I understand that it can be frustrating - but it's not as if we are actively trying to NOT answer tickets.

The tickets are being worked through as quickly as possible, in the order that they were submitted.

It is unusual for tickets to be backed up this much, so we ask for, and would appreciate, your patience with tickets.

GALENOS45

2 weeks and no replay to me
thanks to you i lost my email password
i am waiting for support to reply still
i hope it rains so much that all the water comes through roof and lands on ur pc
so you wake up

because your lazy cause this problem and you wont even care to help
do you have customer service number?
maybe i call you over and over about issue
u will fix then?
lazy

[FLAMEZZZ

Problem solved..

[ql_la]

We're lazy because you didn't keep your computer clean, or you let someone have your account information?

Sorry, but lawls.

I've explained that tickets are a bit backed up.

Does this mean we are doing nothing?

No.

This means we are working our butts off trying to get caught up.

[FLAMEZZZ

Problem solved..

GALENOS45

[GM]Chaosta wrote: »

We're lazy because you didn't keep your computer clean, or you let someone have your account information?

Sorry, but lawls.

I've explained that tickets are a bit backed up.

Does this mean we are doing nothing?

No.

This means we are working our butts off trying to get caught up.

support is very helpful
i waste my time making ticket for 2-3 weeks
you ban my marshall account because i call you lazy
good job

i will make complaint letter in this week to smilegate headquaters explaining this. gl with job i will include ur name and ur harrasment

[ql_la]

^ Accounts are not banned for no reason. Therefore, there must have been a good reason why an account was banned.

Also. Update.

(Account Admin) Tickets should be now caught up, more or less

Huzzah!